Geraldine Sese More
Jordan
Summary
A reliable, service-oriented veteran of the hospitality industry with 10+ years of experience in both front-of-house and supervisory roles. A strong track record of enriching restaurant operations, customer satisfaction, sales and revenue growth. Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Committed to driving results while thriving in a business that champions continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Waitress
Lulu
08.2024 - Current
- Managed multiple tables and provided quality service in a dynamic, high-volume environment.
- Trained new staff and fostered a team-oriented crew.
- Promptly resolved customer complaints, assuring a positive dining experience.
- Maintained cleanliness and organization of front-of-house.
Waitress
Pablo Mexican Restaurant and Bar
08.2022 - 08.2024
- Managed customer communication, patron service and booking, resulting in an average capacity of 90% during service.
- Uphold health and safety standards and procedures.
- Monitored and maintained food quality and safety on the counter.
Supervisor
Babacio Italian Restaurant and Bar
10.2020 - 05.2022
- Wrote and memorized food orders on slips.
- Facilitated inventory management and stock control.
- Trained new waiting staff, prioritizing attention to detail and restaurant traditions and practices.
- Tracked sales and wrote comprehensive reports for owners.
- Addressed customer complaints, inquiries, suggestions and other vital information.
Supervisor
Como Italian Bar and Restaurant
07.2018 - 04.2020
- Spearheaded the implementation of optimized menu launch strategies, increasing customer uptake and sales.
- Oversaw and assisted with table bussing and presentation.
- Maintained a clean front-of-house environment, ensuring a hygienic and pleasant dining experience.
Waitress/Bartender
Cull N Pistol
Sai Wan Ho, HONGKONG
02.2015 - 10.2017
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Assisted with stock counting, ordering and replenishing.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
Waitress
The Canny Man
Wanchai, Hongkong
12.2014 - 05.2016
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
Waitress/Baternder
Flames Bar
Wanchai, Hongkong
09.2013 - 11.2014
- Maintained safe hygiene and food handling standards for full compliance.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted and seated guests to establish prompt, high quality service.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
Waitress
Roccos Pizzeria Restaurant and Bar
Tsim Sha Tsui, Hongkong
02.2010 - 08.2013
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Education
High School -
Basak National High School
03-2008
Skills
- High-pressure situations
- High-pressure service
- Long work hours
- Friendly attitude
- Cheerful attitude
- Polite attitude
- Diligence
- Dedication to work
- Good memory
- Keen eye for details
- Bartending
- Customer satisfaction
Timeline
Waitress
Lulu
08.2024 - Current
Waitress
Pablo Mexican Restaurant and Bar
08.2022 - 08.2024
Supervisor
Babacio Italian Restaurant and Bar
10.2020 - 05.2022
Supervisor
Como Italian Bar and Restaurant
07.2018 - 04.2020
Waitress/Bartender
Cull N Pistol
02.2015 - 10.2017
Waitress
The Canny Man
12.2014 - 05.2016
Waitress/Baternder
Flames Bar
09.2013 - 11.2014
Waitress
Roccos Pizzeria Restaurant and Bar
02.2010 - 08.2013
High School -
Basak National High School