GAYATHIRI CHANDRAMOHAN
Singapore
Summary
Results-oriented Senior Business Immigration Analyst with expertise in immigration case management, regulatory compliance, and client advisory. Skilled in managing high-volume cases and optimizing processes to enhance client service. Proven adaptability across aviation, visa services, and corporate immigration consulting sectors.
Overview
23
23
years of professional experience
Work History
Senior Business Immigration Analyst
Fragomen Singapore
05.2018 - 12.2025
- Achieved 100% compliance by managing full-cycle immigration cases effectively.
- Enhanced client compliance by advising on immigration strategies and regulatory updates.
- Ensured timely processing through collaboration with government authorities and internal teams.
- Mitigated risks by monitoring application progress and implementing effective strategies.
- Supported client decisions by analyzing immigration trends and preparing detailed reports.
- Boosted team efficiency by mentoring junior analysts and driving process improvements.
Concierge & Executive Team Leader
CIBT Visas
06.2017 - 05.2018
- Achieved 100% on-time delivery for urgent travel documentation for VIP clients.
- Enhanced team efficiency by 20% through optimized workflows and mentoring programs.
- Managed compliance with global consular regulations for complex travel documentation.
- Conducted training and set service standards to ensure exceptional client experiences.
- Collaborated with embassies for expedited processing of urgent travel cases.
Passport & Visa Agent
CIBT Visas
12.2013 - 06.2017
- Achieved 99% accuracy processing over 1,000 passport and visa applications annually.
- Enhanced client satisfaction by resolving queries and managing tight deadlines effectively.
- Streamlined application processes, reducing turnaround time by 20% through proactive follow-ups.
- Forged strong relationships with embassies, expediting application tracking and resolutions.
- Advised clients on travel documentation and consular regulations to ensure compliance.
Flight Stewardess
Singapore Airlines
10.2002 - 08.2011
- Achieved high passenger satisfaction through exceptional in-flight service and comfort.
- Conducted safety checks and delivered safety demonstrations before each flight.
- Resolved passenger conflicts and managed emergency situations effectively and calmly.
- Collaborated with flight crew to uphold Singapore Airlines’ service excellence reputation.
- Recognized for outstanding service, enhancing Singapore Airlines’ prestigious reputation.
- Trained new cabin crew members to ensure service quality and team effectiveness.
Education
Diploma - Informatics
SCHOOL OF INFOMATICS
Skills
- Immigration Case Management
- Regulatory Compliance
- Client Advisory & Relationship Management
- Process Coordination & Stakeholder Communication
- Risk Assessment & Mitigation
- Data Analysis & Reporting
- Project Management & Workflow Optimization
- Mentoring & Team Support
- Attention to Detail & Problem-Solving
- Time Management & Multitasking
Timeline
Senior Business Immigration Analyst
Fragomen Singapore
05.2018 - 12.2025
Concierge & Executive Team Leader
CIBT Visas
06.2017 - 05.2018
Passport & Visa Agent
CIBT Visas
12.2013 - 06.2017
Flight Stewardess
Singapore Airlines
10.2002 - 08.2011
Diploma - Informatics
SCHOOL OF INFOMATICS
References
Available upon request
Competencies
- Good in English (Written and spoken)
- Able to build relationship with customers.
- Strong analytical & problem-solving skills
- Excellent interpersonal skills
- Highly motivated & enthusiastic
- Able to speak basic mandarin
- Certified by National Community Leadership Institute (NACLI)
- Leadership in Action
- Responsibilities of Leadership