Gau Kumari (Puza) Pun
Food & Beverage
Hong Kong
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
DBrassier
04.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Manager In Trainee/ Supervisor
Black Sheep
07.2020 - 11.2023
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Attended training courses to build understanding of processes, techniques, and industry.
- Filled out timesheets and paperwork according to identified requirements.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Receptionist
Hunter & The Chase
10.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Cashier
Schnurrbart
09.2017 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
JinJuu
09.2015 - 09.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Yorkshire Pudding
11.2014 - 11.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Rayne
12.2013 - 08.2014
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Junior Waitress
Inside Out
11.2012 - 10.2013
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Contributed to team success by consistently exceeding individual sales goals.
- Maintained knowledge of current menu offerings and daily specials, enabling accurate recommendations for guests'' preferences.
- Participated in staff meetings and trainings for continuous improvement of service standards leading to an enhanced guest experience.
Education
High School Diploma -
Angel Hearts Secondary School
Nepal 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Employee scheduling
Customer service
Customer relations
Team collaboration
Inventory management
Positive attitude
Project management abilities
Staff management
Self motivation
Timeline
Assistant Manager
DBrassier
04.2024 - 10.2024
Manager In Trainee/ Supervisor
Black Sheep
07.2020 - 11.2023
Receptionist
Hunter & The Chase
10.2018 - 01.2020
Cashier
Schnurrbart
09.2017 - 08.2018
Cashier
JinJuu
09.2015 - 09.2017
Waitress
Yorkshire Pudding
11.2014 - 11.2015
Waitress
Rayne
12.2013 - 08.2014
Junior Waitress
Inside Out
11.2012 - 10.2013
High School Diploma -
Angel Hearts Secondary School
04.2001 -
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