Gary Hsieh
Application Support Supervisor
Hong Kong
Summary
Application Support Supervisor and C# Programmer with a proven track record at Tricor and FlexSystem. Expert in MSSQL and adept at root cause analysis, I significantly reduced manual workload by 80% through automation and enhanced system reliability. Skilled in fostering teamwork and collaboration, I streamlined incident management and improved support quality.
Overview
5
5
years of professional experience
Work History
Application Support Supervisor (HRIS) (MSSQL)
Tricor
10.2022 - Current
- Resolved client issues and responded to service requests in a timely manner.
- Root cause analysis and investigation on application issues by using MSSQL. (Level 2 & Level 3), provide detailed technical requirements for bug fix, guiding and monitoring the whole bug fix process, ensure the fix fulfilled client expectation.
- Automated repetitive tasks using MSSQL stored procedure which led to a reduction in manual workload by 80% , also accuracy increased by 95%.
- Take part in application migration project, including execution, enhancing migration SOP, testing and ensuring the new application fulfilled client business.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
- Spearheaded the implementation of a knowledge management system to centralize documentation, promoting increased efficiency among support staff.
- Established strong relationships with stakeholders, regularly communicating updates on application status and improvements.
Programmer (ERP) (C#)
FlexSystem
08.2019 - 10.2022
- Reduced trading ERP system errors and improved reliability through rigorous debugging processes.
- Enhanced user experience by implementing new functions , which is based on client need and also balanced with system limitations.
- Enhanced ERP software functionality by identifying and resolving complex coding issues.
Education
Bachelor of Computing - Information Technology
The Open University of Hong Kong
Ho Man Tin 04.2001 -
Skills
MSSQL
C#
Root Cause Analysis
Strong communication skill
Strong presentation skill
Azure DevOps
Task Delegation
Feedback Delivery
Teamwork and Collaboration
Project Management
Timeline
Application Support Supervisor (HRIS) (MSSQL)
Tricor
10.2022 - Current
Programmer (ERP) (C#)
FlexSystem
08.2019 - 10.2022
Bachelor of Computing - Information Technology
The Open University of Hong Kong
04.2001 -
Similar Profiles
Christopher GravesChristopher Graves
Quality Inspector at Tricor MetalsQuality Inspector at Tricor Metals
Mary GearMary Gear
Business Insurance Specialist (Licensed Property & Casualty Agent) at TRICOR InsuranceBusiness Insurance Specialist (Licensed Property & Casualty Agent) at TRICOR Insurance
Niki ShumNiki Shum
Manager at Vistra Group - Tricor Services LimitedManager at Vistra Group - Tricor Services Limited