Gabriela Balan

Administrating and coordinating the company activities within the commercial sector, inclusive of insurance stock flow and sales levels, as well as the maintenance of customer relationships.

• Overseeing the daily operations, ensuring efficient and effective customer service.
• Managing staff, optimizing processes, and implementing strategies to meet performance goals.
• Team management, performance monitoring, hiring and training, and analyzing data to improve service quality.
• Monitoring key performance indicators (KPIs), providing coaching, and conducting performance reviews as they are crucial for maintaining service quality and efficiency.

• Supervising the work of subordinates to ensure adherence to company regulations and procedures..
• Maintaining cleanliness and upkeep of assigned areas and crew quarters, upholding high standards in accordance with company policies.
• Conducting training sessions, monitoring their effectiveness, and ensuring they align with company guidelines.
• Responsible for ensuring the proper functioning and cleanliness of all machinery and tools in the assigned area, arranging for maintenance as necessary, in compliance with company procedures, conducting internal audits to verify compliance with company dispositions and following established procedures.
• Managing inventory for the assigned area, ensuring quality alignment with warehouse stock and maintaining service quality.
• Organizing and directing crew linen changes, ensuring compliance with company dispositions, and conducting crew cabin inspections to verify alignment with company standards.
• Supporting the Chief Housekeeper in managing the housekeeping department, ensuring high standards of cleanliness and organization.

• Providing information and assistance, Answering general inquiries, offering support to callers.
• Streamlined call processing techniques to enhance response times and improve guest satisfaction ratings.
• Oversaw daily phone operations, ensuring adherence to quality standards and effective issue resolution strategies.
• Collaborated with various departments to ensure seamless communication regarding onboard services and events.
• Performing administrative tasks, This include filing, data entry, and other general office duties.

• Implementing and maintaining a consistently high standard of presentation in all regulatory areas, including the concierge, with direct interaction with the guest public is required.
• Monitoring results from guest satisfaction surveys and internal quality audits, and subsequently implementing procedures to improve these results is essential.
• Achieving a comprehensive understanding of the hotel's products and the local area is necessary.
• Maintaining the accuracy of guest profiles and adhering to the company's credit policies to ensure all expected revenues are secured is required.
• Reviewing, maintaining, and implementing systems and procedures is necessary.
• Overseeing the fulfillment of guest requests is a responsibility.

• Developed targeted recruitment strategies to attract top talent across diverse roles.
• Led full-cycle recruitment process, including job postings, candidate screenings, and interviews.
• Collaborated with hiring managers to define role requirements and align on candidate selection criteria.
• Facilitated onboarding sessions to ensure smooth integration of new hires into company culture and operations.
• Assisting applicants in securing a United States working visa entails a close partnership with the U.S. Embassy in Romania. This encompasses confirming that the candidate fulfills all visa prerequisites, as well as facilitating the submission of required documentation and scheduling a visa interview.

• Supervising Room Stewards: ensuring cleanliness and other requirements of the rooms, conducting inspections of rooms that are out of order and submitting repair reports to the reception to maintain an accurate occupancy count, generating stock reports for the connection between guests and all hotel departments.
• Overseeing check-ins and check-outs, attending to guest requests, providing concierge services, and promoting in-house activities.
• Participating in regular departmental meetings, shift handovers, and training sessions.
• Providing support for the training of new employees.
• Conducting training to ensure job skills are at an exceptional level within the team.

• Overseeing all operational aspects of the resort: Direct the focus of the team towards hospitality and customer service.
• Assume responsibility for addressing guest requests, complaints, and overall satisfaction.
• Actively seek guest feedback and participate in guest-driven events.
• Ensure compliance with established policies, procedures, and standards.
• Maintain regular communication with frequent guests and participate in guest-driven events.
• Supervise room stewards in maintaining cleanliness, temperature, and other aspects of the room. Inspect rooms that are out of order and submit repair orders to reception to keep track of occupancy numbers and stock reports for rooms and the laundry room.
• Supervise laundry staff regarding the condition of the laundry and the appropriate use of detergent.
• Create schedules for all workers (stewards and laundry staff).
• Provide support for the training of new employees.
• Conduct training sessions to ensure job skills are at a high level within the team.

• Supervising over 50 staff personnel, sales people, cashiers, cleaning crew.
• Handling cash, banking, retails sales, training scheduling all staff, payroll.
• Led daily store operations, ensuring optimal customer service and satisfaction.