FUNG CHUN TAT (John)
Summary
John has a strong background in both B2B and B2C working environments as evidenced by his previous work experience. John has demonstrated his excellence in dealing with consumers directly in the retail industry, while gaining valuable management experience in supervising store and staff operations. More recently, John set a goal to hone his skills in the B2B area and he was able to work closely with C-level executives during his tenure in the technology and recruitment industry. His ability to build strong relationships with both B2C and B2B clients and his eagerness to learn would bring value to your organization.
Overview
14
14
years of professional experience
Work History
Head of Operations
Elite Skills Arena Hong Kong
06.2022 - Current
- Manage the setup of new centres from renovation through to the opening of the centre and ensure new centres meet brand and operational requirements prior to opening
- Completed major events such as HKFC Citi Soccer Sevens to recruit new customers and enhance the company's reputation
- Working with the founders in the overall strategic direction and sustainability of the company
- Provide advice to other departments to ensure other functions are running in compliance with the laws and regulations
- Constantly review processes and workflows to improve efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Director
Coremail Hong kong Limited
11.2023 - 02.2025
- Hired, trained, and built a high-performing team of sales representatives.
- Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organisation's goals.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Increased average deal size by upselling additional products and services to existing clients.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
Business Consultant
ChinaSoft International Technology Service Ltd
04.2018 - 04.2021
- Experienced with full-circle recruitment process from Requisitions In-Take, Talents Attractions (Ads/Search), Interviews Arrangement (Venue booking, VC/Bridge Call booking), Offer Negotiation, Salary Proposal and Employee Onboarding
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Building strong relationships with clients and acting as their trusted advisor in the hiring process right from interviewing to onboarding
- Evaluated Agency /Supplier to maintain cost controls and improve operations.
Corporate Service Executive
Konica Minolta Business Solutions (HK) Ltd
09.2015 - 07.2017
- Develop and manage sales activities for SI solutions
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Identify and implement sales strategies to explore new business opportunities
- Establish close relationships with all corporate accounts and customers
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Develop key accounts through strategic-based selling and relationship management
- Provide appropriate and proactive selling of company products and services
- Cooperate with the technical department for different projects
Store Supervisor
Escapade Sports
04.2015 - 09.2015
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Senior Sales
Escapade Sports
09.2014 - 03.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Assistant
Escapade Sports
10.2012 - 12.2013
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Fitness Instructor
Global Fitness Development Limited
07.2011 - 10.2012
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Kept accurate and updated client records to track progress and provide follow-up.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Education
Bachelor of Science - Sport Business Management
Sheffield Hallam University
07-2022
Higher Diploma - Sports Management and Training Science
Hong Kong Institute of Vocational Education
06-2012
Skills
- Microsoft Office Suite
- First Aid and CPR
- Business development strategies
- Recruitment and talent acquisition
Languages
Cantonese (native) , Mandarin (Proficiency) , English (Proficiency)
Timeline
Sales Director
Coremail Hong kong Limited
11.2023 - 02.2025
Head of Operations
Elite Skills Arena Hong Kong
06.2022 - Current
Business Consultant
ChinaSoft International Technology Service Ltd
04.2018 - 04.2021
Corporate Service Executive
Konica Minolta Business Solutions (HK) Ltd
09.2015 - 07.2017
Store Supervisor
Escapade Sports
04.2015 - 09.2015
Senior Sales
Escapade Sports
09.2014 - 03.2015
Sales Assistant
Escapade Sports
10.2012 - 12.2013
Fitness Instructor
Global Fitness Development Limited
07.2011 - 10.2012
Bachelor of Science - Sport Business Management
Sheffield Hallam University
Higher Diploma - Sports Management and Training Science
Hong Kong Institute of Vocational Education
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