Fung Ting To Toby
Customer Service Specialist
Wong Tai Sin
Summary
My work environment and studied gone me on extensive experience in the customer service industry, taught me the value of providing professional, communication skills to al customers. I can also take the opportunity to hone my social skills and become a more all-rounded person in further jobs.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Customer Service Specialist
Decathlon Hong Kong Company Limited
2024.05 - Current
- Offer Smooth Payment Experience
- Offer Efficient Online Order Management
Client Supporter Supervisor (Full Team)
Action Panda Professional Trail Running Gear Shop
2021.10 - 2024.09
- Online Store set up / Online product shipping.
- Handled customer inquiries and suggestions courteously and professionally.
Operation Supervisor (Full Time)
Landing Zone Airsoft
2021.09 - 2022.09
Sport Organiser Officer (Full Team)
Leisure And Cultural Services Department
2020.09 - 2021.09
Operation Supervisor (Full Time)
Impact Force CQB Company Limted
2015.07 - 2021.08
Education
Associate of Science - Sport And Recreation Studies
College of International Education (HKBU)
8 On Muk Street, Shek Mun, Shatin 2001.04 -
High School Diploma -
Jockey Club Ti-I College
5-7 Lok King Street, Fotan, Shatin, NT, Hong Kong 2001.04 -
Skills
- Complaint resolution
- Call center experience
- Microsoft Software (Excel, PowerPoint)
- Video Editing (Final Cut Pro)
- Microsoft Software (Excel , Powerpoint)
- Chinese / English Typing
Certification
Mountain Craft (Assistant Coach)
Achievements
Full Marathon Finisher 2022 - 2024
Oxfam Trailwalker Finisher 2023
Hong Kong Rugby National Team (Under18) 15s 2012
Timeline
Customer Service Specialist
Decathlon Hong Kong Company Limited
2024.05 - Current
Client Supporter Supervisor (Full Team)
Action Panda Professional Trail Running Gear Shop
2021.10 - 2024.09
Operation Supervisor (Full Time)
Landing Zone Airsoft
2021.09 - 2022.09
Sport Organiser Officer (Full Team)
Leisure And Cultural Services Department
2020.09 - 2021.09
Certificate in First Aid (St-John)
2019-11
Mountain Craft (Assistant Coach)
2019-09
Level 3 Mountain Craft Training
2019-07
Operation Supervisor (Full Time)
Impact Force CQB Company Limted
2015.07 - 2021.08
Associate of Science - Sport And Recreation Studies
College of International Education (HKBU)
2001.04 -
High School Diploma -
Jockey Club Ti-I College
2001.04 -
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