Fung Ting To Toby
Customer Service Specialist
Wong Tai Sin
Summary
My work environment and studied gone me on extensive experience in the customer service industry, taught me the value of providing professional, communication skills to al customers. I can also take the opportunity to hone my social skills and become a more all-rounded person in further jobs.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Customer Service Specialist
Decathlon Hong Kong Company Limited
05.2024 - Current
- Offer Smooth Payment Experience
- Offer Efficient Online Order Management
Client Supporter Supervisor (Full Team)
Action Panda Professional Trail Running Gear Shop
10.2021 - 09.2024
- Online Store set up / Online product shipping.
- Handled customer inquiries and suggestions courteously and professionally.
Operation Supervisor (Full Time)
Landing Zone Airsoft
09.2021 - 09.2022
Sport Organiser Officer (Full Team)
Leisure And Cultural Services Department
09.2020 - 09.2021
Operation Supervisor (Full Time)
Impact Force CQB Company Limted
07.2015 - 08.2021
Education
Associate of Science - Sport And Recreation Studies
College of International Education (HKBU)
8 On Muk Street, Shek Mun, Shatin 04.2001 -
High School Diploma -
Jockey Club Ti-I College
5-7 Lok King Street, Fotan, Shatin, NT, Hong Kong 04.2001 -
Skills
- Complaint resolution
- Call center experience
- Microsoft Software (Excel, PowerPoint)
- Video Editing (Final Cut Pro)
- Microsoft Software (Excel , Powerpoint)
- Chinese / English Typing
Certification
Mountain Craft (Assistant Coach)
Achievements
Full Marathon Finisher 2022 - 2024
Oxfam Trailwalker Finisher 2023
Hong Kong Rugby National Team (Under18) 15s 2012
Timeline
Customer Service Specialist
Decathlon Hong Kong Company Limited
05.2024 - Current
Client Supporter Supervisor (Full Team)
Action Panda Professional Trail Running Gear Shop
10.2021 - 09.2024
Operation Supervisor (Full Time)
Landing Zone Airsoft
09.2021 - 09.2022
Sport Organiser Officer (Full Team)
Leisure And Cultural Services Department
09.2020 - 09.2021
Certificate in First Aid (St-John)
11-2019
Mountain Craft (Assistant Coach)
09-2019
Level 3 Mountain Craft Training
07-2019
Operation Supervisor (Full Time)
Impact Force CQB Company Limted
07.2015 - 08.2021
Associate of Science - Sport And Recreation Studies
College of International Education (HKBU)
04.2001 -
High School Diploma -
Jockey Club Ti-I College
04.2001 -
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