Hi, I’m
Fu Kit Raymond Du
Summary
Proven professional with a track record of enhancing customer engagement and resolving complaints and disputes efficiently at a fast-paced working environment. Excelled in maintaining high levels of customer satisfaction and safety, skilled in computer proficiency and policy adherence. Demonstrated adaptability and stress tolerance in high-pressure environments, significantly contributing to customer satisfaction and revenue growth.
Overview
11
years of professional experience
Work History
Lake Elsinore Casino
Poker Dealer
02.2021 - 09.2024
Job overview
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Developed strong mental resilience through maintaining focus during long and high-pressure games.
ACME Player Service LLC
Casino Gaming Host
09.2016 - 12.2020
Job overview
- Resolved customer disputes quickly and professionally, maintaining a positive gaming atmosphere for all guests.
- Strengthened relationships with VIP clients through personalized attention, timely assistance, and professional demeanor at all times.
- Assisted in increasing casino revenue through effective management of chip inventory, cash transactions, and credit lines.
- Collaborated closely with security personnel to maintain a safe environment for both guests and staff at all times.
LV Fresh Produce
Warehouse Manager and Sales Associates
03.2014 - 08.2016
Job overview
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Education
La Salle College , Kowloon, Hong Kong
High School Diploma
03.2012
Skills
- Patience and Persistence
- Customer Engagement
- Adaptability and Flexibility
- Continuous learning mindset
- Customer Complaint Resolution
- Policy and Procedure Adherence
- Effective Time Management
- Stress Tolerance
- Verbal/written communication
- Computer Proficiency
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Advanced
C1
Timeline
Poker Dealer
Lake Elsinore Casino
02.2021 - 09.2024
Casino Gaming Host
ACME Player Service LLC
09.2016 - 12.2020
Warehouse Manager and Sales Associates
LV Fresh Produce
03.2014 - 08.2016
La Salle College
High School Diploma
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