Fritz Cabrillos Magno
Laguna
Summary
Results-driven Financial Specialist with extensive experience at SHELL BUSINESS OPERATIONS, specializing in financial auditing and cost reduction strategies. Achieved notable compliance milestones while enhancing customer service through effective communication and multitasking. Proven track record of spearheading continuous improvement initiatives that significantly boost operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Specialist - Global Port Agency
SHELL BUSINESS OPERATIONS
Manila
09.2019 - Current
- Authorize disbursement accounts, including the resolution of outstanding amounts under query.
- Process funding requests and maintain oversight on funding and cash utilization methods.
- Process and monitor periodic discounts, incentives, and rebates due to Shell.
- Perform regular audits of supplier disbursement accounts to safeguard compliance.
- Proactive management and monitoring of contractor KPIs to protect against delayed account submissions.
- Inform the business of relevant changes to port tariffs, and update the systems.
- Provide support to Commercial Leads in conducting Hub agents' annual business performance reviews.
- Drive internal projects and continuous improvement initiatives.
Customer Operation Specialist UK Retail Deal to Cash
SHELL BUSINESS OPERATIONS
Manila
03.2016 - 08.2019
- Pioneer member of UK Retail Team, a revamped team providing End to End services to Retailer and Dealers in UK
- Work hand in hand with Sales Team for Account Set Up
- Manage Fuel Orders, Delivery Enquiries, Feedback and Complaints raised by Customers
- Perform Analysis and Reconciliation of B2B and B2C cards settlements and reimbursements
- Handles Fuel Mismatch, Payment Run and Pricing disputes in collaboration with Retail Billing Team and Quantity disputes with OTD Team
Customer Operation Specialist UK Fleet Solutions
SHELL BUSINESS OPERATIONS
Manila
01.2015 - 02.2016
- Manage issuance, replacement and cancellation of Shell Fuel Cards
- Handles disputed transactions raised by Fuel Cardholders/Account Managers
- Process Manual Voucher processing for Shell and Monetary adjustment for Allstar Cards
- Handles New Business Application
- Provides assistance/manual authorization for Motorists with declines fuel cards at UK service stations
- Deals with Feedback and Complaints raised by Customers
Education
Bachelor of Science - Marine Engineering
JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY
Skills
- Financial auditing
- Cost reduction
- Multitasking
- Effective communication
- Customer service
Projects
- G2V MIGRATION, Migration of Financial Activities of Global Port Agency from London to Manila (2020)
- PROJECT EVE/MARIPOSA, Deployment Tester for the New Card Settlement Platform replacing a 20+ years old Settlement system(2019)
- SHELL MARKETHUB, Served as Tester and Superuser during deployment of Shell Market Hub to UK Business that allows Retailers and Dealer to manage their Fuel Orders and Invoices online at their own convenience.(2016)
- HORIZON 3, Supported H3 Project Implementation. Deployment of New platforms (MS CRM and GFN) replacing SAP CRM and SuperSiras to effectively manage Fuel Card Customer Accounts.(2015)
Certification
CI Practitioner 1, Successful completion of CIP1 Program.
Execution and Closure of an Improvement Project delivering benefit for Shell.
Accomplishments
Top Performer of the Year (UK Ops) (2017)
Global Commercial Competition Winner - EMEA (2018)
Timeline
Financial Specialist - Global Port Agency
SHELL BUSINESS OPERATIONS
09.2019 - Current
Customer Operation Specialist UK Retail Deal to Cash
SHELL BUSINESS OPERATIONS
03.2016 - 08.2019
Customer Operation Specialist UK Fleet Solutions
SHELL BUSINESS OPERATIONS
01.2015 - 02.2016
CI Practitioner 1, Successful completion of CIP1 Program.
Execution and Closure of an Improvement Project delivering benefit for Shell.
Bachelor of Science - Marine Engineering
JOHN B. LACSON FOUNDATION MARITIME UNIVERSITY
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