Collecting memories in faraway places
Francis Aldwin T. Avanzado
Las Piñas City
Summary
Hospitality professional with a solid background in the Food and Beverage department, eager to transition into a Front Office role. Skilled at enhancing guest experiences and improving team collaboration, which leads to higher guest satisfaction and repeat business. Proficient in operational management, fostering a welcoming atmosphere that supports seamless operations, ultimately driving team success and guest loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant (In-Room Dining)
Conrad Manila - Hotel Specialist Manila Inc.
11.2021 - Current
- Provided exceptional guest service in a fast-paced environment, ensuring guest satisfaction and repeat business through attentive and friendly service.
- Streamlined the ordering process by implementing a new digital system, which reduced order errors and improved overall efficiency during peak hours.
- Collaborated with kitchen staff to maintain high standards of food presentation and quality.
- Trained new team members on operating procedures and menu familiarization, which helped decrease time and enhanced team performance during busy hours.
Food and Beverage Attendant (Outsourced)
Conrad Manila - Green Pasture People Management Inc.
09.2019 - 11.2021
- Approached all tasks with enthusiasm, motivation, commitment and seized opportunities in learning new skills and knowledge to improve the personal performance.
- Responds quickly with flexibility and positive attitude when changing requirements including the performance of any tasks requested on you.
Education
Bachelor of Science - Hotel and Restaurant Management
National University
Manila01.2019
Skills
Team Collaboration
Accomplishments
- Recognized as Team Member of the Month in July 2025, which showcases a commitment to team success and a positive work atmosphere.
- Nominated for Team Member of the Month in both November 2024 and October 2023, highlighting consistent efforts in collaboration and support within the team.
- Acknowledged for promoting teamwork among colleagues, which helped in building a strong and cohesive work environment.
- Commended for reliability and support, contributing significantly to the overall productivity of the team and assisting in the timely completion of projects.
Certification
Lead 1.1 Leadership Development
Interests
Capturing moments
Feeling the music
Every kind of E-Games
References
Available upon request
Timeline
Lead 1.1 Leadership Development
09-2025
Food and Beverage Attendant (In-Room Dining)
Conrad Manila - Hotel Specialist Manila Inc.
11.2021 - Current
Food and Beverage Attendant (Outsourced)
Conrad Manila - Green Pasture People Management Inc.
09.2019 - 11.2021
Bachelor of Science - Hotel and Restaurant Management
National University