Fong Siu Ki Andy
Tseung Kwan O ,Sheung Yee House, Sheung Tak Est ,Hong Kong
Summary
As an operation support assistant, the start-up company in Ares Solution Limited, Andy is one of the new members. He handles the operation team and monitor the project as a project coordination. He hope can have a stable job in the future time. Andy holds an Advanced certificate (Subsidiary: High diploma) in Logistics and Transport from The Hong Kong Space Community College. I would like to utilize my ability and experience to this position in the coming years. Hope you can give my once opportunity by myself. Looking forward to hearing from you! Stay healthy.
Overview
11
11
years of post-secondary education
5
5
years of professional experience
Work History
Operation Support Assistant
Ares Solution Limited
2021.03 - 2021.05
- Walking at a start-up company to handle operation support team.
- Knowledge SOP flow and draw the SOP flow with sale and IT team.
- Monitor and manage the daily operation report such as truck and accounting report.
- Solving 3rd Logistics provides and solve logistics problem.
- Provide sale and marketing operation support with business development team.
- To be a project coordinate and monitor the project.
Customer Service Executive
Pantos Logistics (Hong Kong) Limited
2020.02 - 2020.12
- Starting up 60,000 areas warehouse at Tsing Yi Mapletree Logistics Centre.
- Handle day-to-day logistics operations and workflows include goods receiving, order handling, shipping, delivery, and inventory control to keep track of quality, quantity and delivery schedule.
- Provide customer service regarding to all warehouse operation around 5 to 10 online customers.
- Handle luxury goods shipping shipment (including Dior, Lacome, SK-II, GUCCI, HUGO BOSS, etc).
- Using SAP and WMS system to check document including delete and increase.
- Follow up entire order and delivery cycle from Tsing Yi to Airport shop store.
- Monitor and coordinate both inbound and outbound customs declaration such as shillia and LG customer inbound and outbound.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
Logistics assistant
Calbee Four Seas Co Ltd
2019.09 - 2019.12
- Prepare daily production reports for the account to keep record to account department.
- Ensure production data and material transaction are properly listed in shop floor reports.
- Assist the officers in keeping the warehouse record in a good condition and administration work.
I.T Apparels LTD
2019.03 - 2019.07
- Deliver high standard of customer service by offering helpful advice and in-depth product information to online or offline customers’ enquiries.
- Provide customer service support in a courteous and professional manner to optimize customer satisfaction.
- Manage customer complaints effectively and provide best appropriate solutions meeting both the customers’ needs and business objectives.
Operation Clerk
ZTO International Supply Chain Co Ltd
2018.09 - 2019.01
- To handle income inventory about driver shipment.
- To handle driver and customer documentation.
- Day-to-day call center operation between customers and drivers and mainland china colleague for the deliver goods.
- To reply to customer comments by phone call.
- Warehouse and storage inbound and outbound management.
- To be responsible for order taking and driver co-ordination.
- Inbound and outbound cargo planning.
- To handle freight forwarding between China and Hong Kong.
Customer Service Assistant
UA Cinema
2016.12 - 2018.01
- To provide customer service to the cinema patrons.
- To prepare food and beverage in the candy counter to sale for discount for the customer.
- To promote and selling UA loyalty Club membership about new membership discount and new movie coupon.
- To clean the cinema between shows.
Operation Clerk
ZTO International Supply Chain Co Ltd,(Subsidiary: China Oriental Express Co. Ltd)
2015.10 - 2016.10
- To handle income inventory about driver shipment.
- To handle driver and customer documentation.
- Day-to-day call center operation between customers and drivers and mainland china colleague for the deliver goods.
- To reply to customer comments by phone call.
- Warehouse and storage inbound and outbound management.
Warehouse Clerk
Aeon Stores (Hong Kong) Co Ltd
2015.01 - 2015.10
- Inbound and outbound cargo planning.
- Packaging goods of the from supermarket to customer home.
- To paper discount and specified event.
- To paper IT support about the shop internet.
- Liaise with supplies and buying team for the order management and keep record.
Warehouse assistant
DHL Supply Chain (Hong Kong) Limited
2014.08 - 2014.12
- Packaging e-commerce goods from warehouse to customer home.
- Warehouse job detail about stock warehouse.
Education
Advanced certificate in Logistics and Transport -
HKU space Community College
2016.01 - 2019.01
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HKTA. The Yuen Yuen Institute No.3 Secondary School
2006.01 - 2012.01
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2012.01 - 2014.01
Skills
Ms Office
Timeline
Operation Support Assistant
Ares Solution Limited
2021.03 - 2021.05
Customer Service Executive
Pantos Logistics (Hong Kong) Limited
2020.02 - 2020.12
Logistics assistant
Calbee Four Seas Co Ltd
2019.09 - 2019.12
I.T Apparels LTD
2019.03 - 2019.07
Operation Clerk
ZTO International Supply Chain Co Ltd
2018.09 - 2019.01
Customer Service Assistant
UA Cinema
2016.12 - 2018.01
Advanced certificate in Logistics and Transport -
HKU space Community College
2016.01 - 2019.01
Operation Clerk
ZTO International Supply Chain Co Ltd,(Subsidiary: China Oriental Express Co. Ltd)
2015.10 - 2016.10
Warehouse Clerk
Aeon Stores (Hong Kong) Co Ltd
2015.01 - 2015.10
Warehouse assistant
DHL Supply Chain (Hong Kong) Limited
2014.08 - 2014.12
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2012.01 - 2014.01
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HKTA. The Yuen Yuen Institute No.3 Secondary School
2006.01 - 2012.01