Fok Wilson
Kwun Tong,KKT
Summary
Motivated and detail-oriented professional with a strong foundation in public service, front-line customer operations, and community accessibility assessment. Recognized for excellent communication skills, structured problem-solving, and the ability to manage high-volume customer inquiries and emergency situations calmly and efficiently. Proven track record in operational management, stakeholder engagement, and high-standard service delivery.
Overview
4
4
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Concierge Officer
Dragon Guard Limited
05.2026 - Current
- Delivered front-line assistance at the customer service counter, handling general inquiries and managing carpark redemption requests.
- Resolved customer complaints and managed daily email and phone correspondence in a professional manner.
- Processed visitor and contractor registration routines within the security control room.
- Managed lost and found items according to standard procedures.
- Provided on-site assistance and immediate support during emergency and contingent situations.
Customer Service Assistant
Dragon Guard Limited
02.2026 - 07.2026
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed transactions using point-of-sale systems, ensuring accuracy and speed in customer service delivery.
- Maintained product knowledge to effectively address customer questions and enhance overall experience.
- Collaborated with team members to streamline service processes, improving response times and customer satisfaction.
Intern Researcher
DR. Dik Chi Yuen
06.2025 - 12.2025
- Conducted literature reviews to support ongoing research projects and enhance project understanding
- Assisted in data collection and analysis using statistical software for research findings
- Collaborated with team members to organize research materials and streamline workflow processes
- Prepared comprehensive reports summarizing key research outcomes for presentation to stakeholders
- Accompanied individuals with disabilities to conduct on-site accessibility assessments across various public facilities.
Customer Service Assistant
Swire Properties
01.2023 - 01.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed shopper reward redemptions and managed promotional redemptions efficiently.
Education
Public Policy And Politics
CIty University of Hong Kong
Kowloon Tong 04.2001 -
Skills
Event planning experience
Multitasking proficiency
Detail-oriented mindset
Time management expertise
Certification
Security personal permit License-
Timeline
Concierge Officer
Dragon Guard Limited
05.2026 - Current
Customer Service Assistant
Dragon Guard Limited
02.2026 - 07.2026
Intern Researcher
DR. Dik Chi Yuen
06.2025 - 12.2025
Customer Service Assistant
Swire Properties
01.2023 - 01.2024
Public Policy And Politics
CIty University of Hong Kong
04.2001 -