Fok King Hei

An experienced Customer Relationship Manager of 10 years+ and highly practiced in developing relationships with clients. Skilled at enhancing customer experience by utilizing professional techniques such as assisting with generating new business and identifying ways to enhance customer profits while proactively monitoring customer issues and resolving them effectively. Mentor and coach paired team members through daily activity planning, prioritization, skills transfer, and mindset motivation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Three months notice

• 02/2019 -05/2021, Edinburgh Napier University, Bachelor of Arts (with Honours) in Financial Services - Awarded Second Class Honours (1st Division)
• 01/2014 - 01/2015 The University of Hong Kong - School of Professional and Continuing Education, Graduate from Advanced Professional Diploma in Financial Planning
• 05/2013 The Institute of Financial Planners of Hong Kong, Certified Financial Planner
• 08/2007 - 02/2009, The Hong Kong Polytechnic University - Institute for Enterprise, Completed Advanced Financial Planning (CFP Module 3 - 6)
• 06/2006 - 03/2007, OUHK LiPACE, Completed Professional Diploma in Personal Financial Planning (CFP Module 1-2)

Expected Salary: up to 65,000