Restaurant Manager IDEAL CONCEPT ENTERPRISE LIMITED (VIET BU TONG)
01.2018 - 07.2021
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Carefully interviewed, selected, trained, and supervised staff.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Reconciled cash and credit card transactions to maintain accurate records.
Increased sales during off-peak hours by creating and promoting special offers.
Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Scheduling weekly roasters and monitoring monthly attendance.
Preparing payroll for part time staff.
Handling payments to monthly suppliers.
Basic knowledge of mixing cocktails, mocktails and other beverages.
After sales customer service to ensure customers satisfaction.
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