Ms Word, Excel, Powerpoint knowledge of Chi Wp
Felix Chiu Man LEUNG
Sales/Customer Support
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
3
3
Certifications
1
1
Language
Work History
Accounting Supervisor
Dimension Films (HK) Company Ltd
05.2023 - 05.2024
- Report to Finance Manager
- Prepared monthly and quarterly financial statements
- Managed payroll processing and reconciliations, maintaining accuracy and timeliness in employee compensation.
- Supervised daily accounting operations, ensuring compliance with financial regulations and company policies.
Customer Care Officer (Contract)
Make the Right Call
01.2023 - 05.2023
- Provided customer service to handle enquires and complaints, maintenance and ad hoc service for clients in Singapore, Malaysia, Taiwan and Hong Kong
- Improved customer’s expectation and satisfaction level by providing effective and efficient solutions to customer
- Tracked order and delivery status
- Handled refund application
Sales Manager
Eaton Corporation (US Fortune 500 Based Company)
06.2007 - 11.2019
- Formulated business plans for Hong Kong and Guangdong local distributions and international export distributions for a line of MIC metal products
- Led sales team to achieve quarterly revenue targets through strategic planning and execution
- Yearly budget planning
- Developed and implemented training programs to enhance team performance and product knowledge
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability
- Fostered relationships with key clients, ensuring customer satisfaction and retention
Senior Sales Manager
Ringsun Industrial Limited
07.2002 - 05.2006
- Analyzed market trends and customer feedback to refine product offerings and sales strategies.
- Led strategic sales initiatives, driving revenue growth across diverse markets
- Participated in exhibitions to promote corporate brand image and expand sales opportunities
- New product presentation to distributors and end users
- Provided product training to distributors
- Prepared annual budget report to management
- Managed oversea accounts to retain existing relationships and grow share of business.
Area Sales Manager
Speed Fair Company Ltd.
12.1997 - 06.2002
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Monitor and evaluate the performance of distributor in different markets
- Directed cross-functional teams to implement sales initiatives and optimize performance.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Participated in Seminar and Exhibitions to promote the corporate and brand image
- New product presentation and training to distributors and end users
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Prepared annual budget report to management
- Recruitment and training to new sales staff
Marketing Manager
Premier Bearing Equipment Ltd
12.1989 - 11.1997
- Liaise with overseas buyers and order execution from overseas
- Supervised marketing and Customer Service team, fostering skill development and enhancing team performance.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Monitor incoming/outgoing shipping schedule
- Conduct sales and product training to Marketing staff, elevating team capabilities and performance
- Conducted market research to identify trends, informing product development and positioning strategies
Trading Executive
Swank International Company Ltd
01.1988 - 01.1989
- - Handled enquiries and complaints
- - Followed up orders and quotations
- - Inventory control
- - General sales administrative duties
Education
Honor Diploma - Marketing
Lingan College
01.1987
GCE "A" Level -
Maria College
01.1983
HKCEE -
Ng Wah College
01.1981
Skills
Relationship building and management
Certification
2024 Security Personnel Permit
AVAILABILITY
Immediate
Software
Timeline
Accounting Supervisor
Dimension Films (HK) Company Ltd
05.2023 - 05.2024
Customer Care Officer (Contract)
Make the Right Call
01.2023 - 05.2023
Sales Manager
Eaton Corporation (US Fortune 500 Based Company)
06.2007 - 11.2019
Senior Sales Manager
Ringsun Industrial Limited
07.2002 - 05.2006
Area Sales Manager
Speed Fair Company Ltd.
12.1997 - 06.2002
Marketing Manager
Premier Bearing Equipment Ltd
12.1989 - 11.1997
Trading Executive
Swank International Company Ltd
01.1988 - 01.1989
Honor Diploma - Marketing
Lingan College
GCE "A" Level -
Maria College
HKCEE -
Ng Wah College