Summary
Overview
Work History
Education
Skills
Certification
AVAILABILITY
Software
Timeline
Generic

Felix Chiu Man LEUNG

Sales/Customer Support

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

36
36
years of professional experience
3
3
Certifications
1
1
Language

Work History

Accounting Supervisor

Dimension Films (HK) Company Ltd
05.2023 - 05.2024
  • Report to Finance Manager
  • Prepared monthly and quarterly financial statements
  • Managed payroll processing and reconciliations, maintaining accuracy and timeliness in employee compensation.
  • Supervised daily accounting operations, ensuring compliance with financial regulations and company policies.

Customer Care Officer (Contract)

Make the Right Call
01.2023 - 05.2023
  • Provided customer service to handle enquires and complaints, maintenance and ad hoc service for clients in Singapore, Malaysia, Taiwan and Hong Kong
  • Improved customer’s expectation and satisfaction level by providing effective and efficient solutions to customer
  • Tracked order and delivery status
  • Handled refund application


Sales Manager

Eaton Corporation (US Fortune 500 Based Company)
06.2007 - 11.2019
  • Formulated business plans for Hong Kong and Guangdong local distributions and international export distributions for a line of MIC metal products
  • Led sales team to achieve quarterly revenue targets through strategic planning and execution
  • Yearly budget planning
  • Developed and implemented training programs to enhance team performance and product knowledge
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability
  • Fostered relationships with key clients, ensuring customer satisfaction and retention

Senior Sales Manager

Ringsun Industrial Limited
07.2002 - 05.2006
  • Analyzed market trends and customer feedback to refine product offerings and sales strategies.
  • Led strategic sales initiatives, driving revenue growth across diverse markets
  • Participated in exhibitions to promote corporate brand image and expand sales opportunities
  • New product presentation to distributors and end users
  • Provided product training to distributors
  • Prepared annual budget report to management
  • Managed oversea accounts to retain existing relationships and grow share of business.

Area Sales Manager

Speed Fair Company Ltd.
12.1997 - 06.2002


  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Monitor and evaluate the performance of distributor in different markets
  • Directed cross-functional teams to implement sales initiatives and optimize performance.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Participated in Seminar and Exhibitions to promote the corporate and brand image
  • New product presentation and training to distributors and end users
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Prepared annual budget report to management
  • Recruitment and training to new sales staff

Marketing Manager

Premier Bearing Equipment Ltd
12.1989 - 11.1997
  • Liaise with overseas buyers and order execution from overseas
  • Supervised marketing and Customer Service team, fostering skill development and enhancing team performance.
  • Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
  • Monitor incoming/outgoing shipping schedule
  • Conduct sales and product training to Marketing staff, elevating team capabilities and performance
  • Conducted market research to identify trends, informing product development and positioning strategies

Trading Executive

Swank International Company Ltd
01.1988 - 01.1989
  • - Handled enquiries and complaints
  • - Followed up orders and quotations
  • - Inventory control
  • - General sales administrative duties


Education

Honor Diploma - Marketing

Lingan College
01.1987

GCE "A" Level -

Maria College
01.1983

HKCEE -

Ng Wah College
01.1981

Skills

Relationship building and management

Certification

2024 Security Personnel Permit

AVAILABILITY

Immediate

Software

Ms Word, Excel, Powerpoint knowledge of Chi Wp

Timeline

Accounting Supervisor

Dimension Films (HK) Company Ltd
05.2023 - 05.2024

Customer Care Officer (Contract)

Make the Right Call
01.2023 - 05.2023

Sales Manager

Eaton Corporation (US Fortune 500 Based Company)
06.2007 - 11.2019

Senior Sales Manager

Ringsun Industrial Limited
07.2002 - 05.2006

Area Sales Manager

Speed Fair Company Ltd.
12.1997 - 06.2002

Marketing Manager

Premier Bearing Equipment Ltd
12.1989 - 11.1997

Trading Executive

Swank International Company Ltd
01.1988 - 01.1989

Honor Diploma - Marketing

Lingan College

GCE "A" Level -

Maria College

HKCEE -

Ng Wah College
Felix Chiu Man LEUNGSales/Customer Support