Summary
Overview
Work History
Education
Skills
Timeline
Felix Chan

Felix Chan

Market, Account & Program Management

Summary

Customer-focused account management skill that makes me to have good communication and understanding on customer needs & goals, i could work closely with customer to discuss problems and drive project throughout development. i always worked with the team to deliver from conceptually idea in prototype stage to physical application on product until launching into production. i also keen on physical trial and testing on product that allow me to stay close with customer expectation and user experience.

i would describe myself as proactive manager that demonstrate team leadership ability, strategic planning expertise and problem solving ability. To upstream, i also assists senior managers with accomplishing demanding targets and coordinating works within our team.


Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager - Mkt. & Account Management

Techtronic Trading Ltd.
Hong Kong
02.2017 - Current

Power Tool - Drill Driving Products (Owned Brand)

Household Appliance - Kitchen & personal care products (OEM)



  • Product/Project management - keep track on product development from concept to mass production
  • Monitor planning schedules and ensure material, equipment delegated properly to meet order demand.
  • Work with customers on prices and solve issues related orders, shipments, quality, MOQ and Excess & Obsolete
  • Mentored team members to enhance development and accountability in workplace.
  • Maintain customer positive expectation by addressing problems and implement corrective actions.
  • Manage all aspects concerning the business accounts

Assistant Manager - Product Development

Techtronic Industrial (Dongguan) Co., Ltd
Dongguan
04.2014 - 01.2017

Kitchen Appliance - Blender, chopper, hand blender etc. (OEM)


  • Work with customer to direct concept design to practical application on product aspect. Discuss and apply proper feature definitions on various product model line.
  • Liaised with internal parties and suppliers on product/part requirements and manage regulatory approvals.
  • Distinguished product issues and gathered information for customer decisions.
  • Reviewed product development budgets, cost and expenditures.
  • Conducted market research to understand customer needs and identify potential opportunities.

Project Engineer

Hop Shing Metal & Plastic Mfy. Ltd
Sanshui, Hong Kong
03.2011 - 09.2013


  • Work on product development, technical drawing and testing validation.
  • Manage product cost quotation and deal with customer requirements.

Cost Engineer

Simatelex Manufactory Company Limited
Shenzhen, Hong Kong
06.2006 - 06.2010


  • Provided cost estimates on BOM, routings and wrap up product quotations to customer based on defined specification and scope.
  • Worked with engineers, purchasers and suppliers on part cost and do adjustments on cost estimates.


Education

Master of Science - Industrial Logistic Systems

Hong Kong Polytechnic University, Hong Kong
09.2008 - 06.2010

Bachelor of Science - Manufacturing Informatics And Systems Engineering

City University of Hong Kong, Hong Kong
09.2002 - 06.2005

Skills

Project manager supervision

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Timeline

Assistant Manager - Mkt. & Account Management - Techtronic Trading Ltd.
02.2017 - Current
Assistant Manager - Product Development - Techtronic Industrial (Dongguan) Co., Ltd
04.2014 - 01.2017
Project Engineer - Hop Shing Metal & Plastic Mfy. Ltd
03.2011 - 09.2013
Hong Kong Polytechnic University - Master of Science, Industrial Logistic Systems
09.2008 - 06.2010
Cost Engineer - Simatelex Manufactory Company Limited
06.2006 - 06.2010
City University of Hong Kong - Bachelor of Science, Manufacturing Informatics And Systems Engineering
09.2002 - 06.2005
Felix ChanMarket, Account & Program Management