Feiran Gu
Case Manager
Summary
Experienced in AML, CDD, and EDD in the banking industry. Dedicated to achieving desired case outcomes. Excellent problem-solving, conflict resolution, operation streamline, and communication abilities. Strives to deliver high-quality results for clients and stakeholders.
Overview
11
11
years of professional experience
Work History
Senior International Case Manager
HSBC Electronic Data Processing (Guangdong) Limited
02.2021 - 07.2024
- Assisted high-net-worth clients in opening oversea accounts, conducted customer due diligence investigations
- Negotiated with stakeholders for process and operation streamline, e.g. initiated VVIP team programme, set up Servicing Centre
- Organised quarterly training programmes for employees
CDD Executive
KPMG Global Business Services (Guangdong) Company Limited
01.2018 - 01.2021
- Conducted AML and CDD investigation for corporations and medium enterprises
- Achievement: In the 4th quarter of 2020, productivity and quality rate reached 100%, and performance ranked 29/300
English Editor
English Weekly
05.2016 - 11.2017
- Prepared, rewrote, and edited pieces to improve readability and impact
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Managed team of junior editors to deliver accurate and engaging content
Junior High School English Teacher
Huijing Middle School
07.2013 - 11.2015
- Taught English to Grade 7 and Grade 8 students, including lesson preparation, homework feedback and class management
- Coached Grade 8 students for 'Junior high school students English ability competition', and 80% of them won prizes
- Taught two elective courses in extra-curricular programme (oral English lesson and film dubbing), with high student retention rate
- Organised weekly 'Crazy English' oral English practicing activity for the whole school
- Honour: First Prize of Teaching Skills Competition; Third Prize of National Primary and Secondary School Teachers Interactive Electronic Whiteboard Class Competition; Third Prize of Education and Teaching Thesis Competition
Education
Master of Arts - Applied Linguistics
The University of Hong Kong
09.2024 - 2025.08
Bachelor of Arts - English
Southwest University
09.2009 - 2013.07
Skills
- Case management
- Problem-solving
- Decision-making
- Staff training
- Team collaboration
Hobbies
Enjoy hiking, swimming and yoga in my spare time.
Engaged in volunteering and public speaking:
- President of Toastmasters Speech Club (at HSBC GSC China)
- Volunteer teacher for Cloud Teaching Volunteering Project
- Volunteer pen pal for Blue Letter Project
Timeline
Master of Arts - Applied Linguistics
The University of Hong Kong
09.2024 - 2025.08
Senior International Case Manager
HSBC Electronic Data Processing (Guangdong) Limited
02.2021 - 07.2024
CDD Executive
KPMG Global Business Services (Guangdong) Company Limited
01.2018 - 01.2021
English Editor
English Weekly
05.2016 - 11.2017
Junior High School English Teacher
Huijing Middle School
07.2013 - 11.2015
Bachelor of Arts - English
Southwest University
09.2009 - 2013.07
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