FEDERICO VILLALUZ NARAG
Tin Shui Wai
Summary
Experienced professional with a proven track record in managing high-volume restaurant operations. Strong focus on customer satisfaction and team collaboration, leading to improved service delivery. Innovative leader dedicated to enhancing employee engagement and workplace morale.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Feather and Bone Mid Levels
12.2019 - Current
- Managing & Overseeing restaurant's daily operation
- Displays leadership in hospitality, customer service and creates positive atmosphere
- In charge of general management duties such as weekly roster, monthly beverage and retail items stock take, restaurant equipment's stock take, labor costs
- Recruiting and training of team members in accordance with Feather and Bone SOPs, including menu knowledge and standards of service
- Data input of ordered goods received
- Restaurant daily cash sales bank deposit
- Handling guests' problems & complaints
- Strives to improve team's service performance
Manager
Play Club / Little Su
09.2018 - 09.2019
- In charged of the venue's daily operation, management closing duties such as cashing up and doing the daily log report
- Beverage weekly ordering
- POS - Any new food and drinks items or promotion that needs to be added in the system
- Weekly report for the meeting minute
- Table reservations and guest lists
- Recruiting, training and supervising staff
- Email inquiries regarding table bookings and events
- Overseeing stock levels
- Staff weekly roster
- Handling venue's petty cash
Restaurant Operations Manager
Bao Bei Restaurant and Bar
01.2016 - 07.2018
- In charge of the venue's daily operation, management closing duties such as cashing up and doing the daily log report
- Recruiting, training and supervising staff
- Planning menus and special promotions with our chef and with my Bar Manager
- Promoting and marketing the business.
- Responsible for all the reservations and event inquiries.
- Handling guests' inquiries and complaints
- Assessing and improving profitability
- Handling administration and paperwork
- Overseeing stock levels
- Producing staff weekly roster
- Making improvements to the running of the business and developing the restaurant
- Liquor license holder of the venue for the last 2 years
Restaurant Assistant Manager
Lily and Bloom
12.2014 - 01.2016
- In charge of the Restaurant's daily operation and management closing duties. (Cashing up, daily log report and walk through)
- In charge of wine ordering and monthly inventory, making sure that all wines are up to its respective par level.
- In charge of doing the restaurant weekly roster.
- Conducting basic training about wines and restaurant sequence of service.
Restaurant Senior Supervisor
La Piola Italian Restaurant
05.2012 - 09.2014
- Conducting basic service trainings, opening in charge of the restaurant, doing daily sales report and management closing duties.
- Responsible for updating our POS system regarding our weekly lunch menu.
- Helping the bar when needed and doing monthly beverage inventory with the bar manager.
Bar Captain
Wooloomooloo Steakhouse (Wanchai)
06.2009 - 02.2012
- Providing customer service for up to one hundred covers daily.
- Assisting the manager in conducting various trainings in the bar.
- Responsible for placing orders for our beverage stocks.
- Doing the weekly and monthly beverage inventory, daily close and reports.
Professional DJ
Lan Kwai Fong Entertainments Ltd.
07.2006 - 06.2009
- Playing and mixing various genres of music nightly in different bars and clubs of the company.
Bar Supervisor
Cryptic Bar & Lounge
06.2004 - 11.2005
- In charged of the bar's daily operation.
- Responsible for daily sales reports, closing duties and monthly inventories.
Supervisor
Paa Restaurant Ltd
10.2002 - 06.2004
- Conducted trainings for the floor staff about sequence of service and proper response to guests' complaints.
Server/Bartender
La Placita Mexican Bar and Restaurant
07.1999 - 02.2001
Junior Server
The American Club
08.1997 - 12.1998
Education
B.S. - Computer Engineering
Adamson University
Manila, Philippines01.1995
Secondary -
St. Cecilia's Academy
Manila, Philippines01.1992
Skills
- Staff training
- Inventory management
- Cost control
- Customer service
- Menu planning
- Sales reporting
- Team leadership
- Problem solving
- POS systems
- Operational efficiency
Personal Information
- Date of Birth: 02/03/76
- Nationality: Filipino
Languages
English
First Language
Certification
Food Hygiene for Hygiene Supervisor - September 2022
Timeline
Restaurant Manager
Feather and Bone Mid Levels
12.2019 - Current
Manager
Play Club / Little Su
09.2018 - 09.2019
Restaurant Operations Manager
Bao Bei Restaurant and Bar
01.2016 - 07.2018
Restaurant Assistant Manager
Lily and Bloom
12.2014 - 01.2016
Restaurant Senior Supervisor
La Piola Italian Restaurant
05.2012 - 09.2014
Bar Captain
Wooloomooloo Steakhouse (Wanchai)
06.2009 - 02.2012
Professional DJ
Lan Kwai Fong Entertainments Ltd.
07.2006 - 06.2009
Bar Supervisor
Cryptic Bar & Lounge
06.2004 - 11.2005
Supervisor
Paa Restaurant Ltd
10.2002 - 06.2004
Server/Bartender
La Placita Mexican Bar and Restaurant
07.1999 - 02.2001
Junior Server
The American Club
08.1997 - 12.1998
B.S. - Computer Engineering
Adamson University
Secondary -
St. Cecilia's Academy
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