Yee Han, Ceci Yeung
Wong Tai Sin District
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Customer Service Ambassador
Standard Chartered Bank
01.2019 - Current
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
PO Specialist
Huawei International Co., Ltd
, China
05.2016 - 03.2017
- PO review organization: including check the PO materials, submitting contents between PO and PRM, assign review task
- PO comparing with which in public email box to check if the PO is the same as sent by customer - PO sign in PRM - PO archive management - Rebate, Price Protection and Sales Incentive settlement
- Eaving reason: End of contract.
Customer Service Executive
PCCW – HKT Premier
09.2013 - 03.2016
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
SCM Assistant
Sanyo Electric (HK) Ltd
09.2012 - 04.2013
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
Senior Clerk
Porshtal International Trading Company
10.2009 - 02.2011
- Set up meetings and organized supporting materials.
- Placed supply orders and restocked office items.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
BA (Hons) International Business Management Degree -
University of Northumbria
01.2013 - 01.2015
Higher Diploma - Sales & Marketing
Hong Kong Institute of Vocational Education
09.2007 - 06.2009
Cheung Chau Government Secondary School
09.1999 - 06.2006
Skills
IIQE Qualification
Passed IIQE Paper 1 , 2 , 3
HKSI Practising Certificate Qualification
Passed Paper 1 ,7 , 8
Timeline
Customer Service Ambassador
Standard Chartered Bank
01.2019 - Current
PO Specialist
Huawei International Co., Ltd
05.2016 - 03.2017
Customer Service Executive
PCCW – HKT Premier
09.2013 - 03.2016
BA (Hons) International Business Management Degree -
University of Northumbria
01.2013 - 01.2015
SCM Assistant
Sanyo Electric (HK) Ltd
09.2012 - 04.2013
Senior Clerk
Porshtal International Trading Company
10.2009 - 02.2011
Higher Diploma - Sales & Marketing
Hong Kong Institute of Vocational Education
09.2007 - 06.2009
Cheung Chau Government Secondary School
09.1999 - 06.2006