Overview
Work History
Education
Skills
Personal Information
Personal Data:
Languages
Timeline
Generic

Fabio Heung Yiu Fai

Hung Hom

Overview

1
1
Language
8
8
years of professional experience

Work History

Field Engineer

Hewlett-Packard
06.2024 - 06.2025
  • Provided on-site support for HP business printers, ensuring operational reliability.
  • Maintaining Printer of HP, perform Quality Maintain check, repair and parts replacement.
  • Documented quality maintenance checks and repair activities for HP printers.

Technical Service Engineer

Prime Priority Technology
02.2024 - 05.2024
  • Provided on-site maintenance support for equipment
  • Maintained E Vital machine through quality checks, repairs, and parts replacements.
  • Authored quality maintenance check and repair reports for E Vital machine.

Assistant Engineer

Hong Kong Broadband Network Limited
03.2023 - 07.2023
  • Check the states of network, modem and router by computer system.
  • Coordinated with teams to dispatch engineers for onsite checks and maintenance.
  • Responded to customer inquiries regarding network problems.

Field Engineer

Eastech Systems Limited
10.2021 - 02.2023
  • New Store installation with POS hardware, network setup includes router and switches.
  • Responding field POS support for customers such as Seven Eleven, Mannings and Wellcome.
  • Utilized ticket system to track and manage helpdesk case schedules and analyze hardware issues.
  • Following the POS types and preparing Window OS platform image by Norton Ghost
  • Conducted health checks on POS computers to ensure optimal performance., diagnosis test, hardware replacement
  • POS and printer connection include Thermal printer and normal printer, driver installation
  • Provided status updates to team leader regarding task progress. to team leader and entry task complete record using SAP system

POS Engineer

Jardine One Solution HK Ltd
10.2019 - 10.2021
  • Responding field POS support for customers such as Seven Eleven, Mannings and Wellcome.
  • Using ticket system, checking and following helpdesk team report case schedule and analysis of hardware issue.
  • Performed network diagnostics to identify and resolve connectivity issues. for POS link up with ISP.
  • Network diagnostic for POS link up with ISP.
  • Following the POS types and preparing Window OS platform image by Norton Ghost
  • Using ticket system, checking and following helpdesk team report case schedule and analysis hardware issue.
  • Report the status to team leader and entry task complete record using SAP system

IT Engineer

PCCW HKT Ltd
07.2019 - 09.2019
  • Perform the Windows 10 upgrade project for LCSD
  • Installed software including Windows 10, Notes e-mail, LCSD application, MS Office, ensuring user readiness.
  • Migrated data from desktop to new systems, including Notes e-mail, facilitating seamless transition for users.
  • Joined domain and configured network mapping for user devices.
  • Provide technical support to users

Project Engineer

MTL
05.2019 - 07.2019
  • Provided assistance to team members by responding to inquiries on-site project operation support
  • Photo capture and scanning image to the database around 800 pics per day
  • Coordinated filing and scanning operations for local universities to maintain organized records
  • Responding scanning support and additional request from team leader
  • Checked accuracy of scanned images to ensure quality standards the news and the standard quality after scanning
  • Responding scanning support and additional requests from team leader

Library Operator

Sunlight Logistics Solution Ltd
10.2017 - 04.2019
  • Responded to inquiries from patrons regarding library operations. public library on site operation support
  • Facilitated book returns for clients using barcode device at service counter
  • Entered and processed book information and label codes into library system
  • Provide stock management and clerical support
  • Supported on-site library operations by responding to inquiries and assisting patrons

Education

Associate of Social Science -

City University of Hong Kong

Associate & Pre-associate Degree Courses -

City University of Hong Kong

Yi Jin Diploma - Logistics & Marketing

Polytechnic University CPCE

F.1 – F.5 HKCEE -

Pentecostal School

Skills

  • Windows OS Deployment
  • Field Equipment Maintenance
  • Microsoft Office as Word, Excel, PowerPoint, Outlook
  • Printer maintenance
  • POS hardware
  • Network troubleshooting
  • Network diagnostics
  • Printer setup expertise
  • TCP/IP networking

Personal Information

Gender: Male

Personal Data:

Language: Cantonese, Mandarin and English

Languages

English
First Language

Timeline

Field Engineer

Hewlett-Packard
06.2024 - 06.2025

Technical Service Engineer

Prime Priority Technology
02.2024 - 05.2024

Assistant Engineer

Hong Kong Broadband Network Limited
03.2023 - 07.2023

Field Engineer

Eastech Systems Limited
10.2021 - 02.2023

POS Engineer

Jardine One Solution HK Ltd
10.2019 - 10.2021

IT Engineer

PCCW HKT Ltd
07.2019 - 09.2019

Project Engineer

MTL
05.2019 - 07.2019

Library Operator

Sunlight Logistics Solution Ltd
10.2017 - 04.2019

Associate of Social Science -

City University of Hong Kong

Associate & Pre-associate Degree Courses -

City University of Hong Kong

Yi Jin Diploma - Logistics & Marketing

Polytechnic University CPCE

F.1 – F.5 HKCEE -

Pentecostal School
Fabio Heung Yiu Fai