Fabio Heung Yiu Fai
Hung Hom
Overview
1
1
Language
8
8
years of professional experience
Work History
Field Engineer
Hewlett-Packard
06.2024 - 06.2025
- Provided on-site support for HP business printers, ensuring operational reliability.
- Maintaining Printer of HP, perform Quality Maintain check, repair and parts replacement.
- Documented quality maintenance checks and repair activities for HP printers.
Technical Service Engineer
Prime Priority Technology
02.2024 - 05.2024
- Provided on-site maintenance support for equipment
- Maintained E Vital machine through quality checks, repairs, and parts replacements.
- Authored quality maintenance check and repair reports for E Vital machine.
Assistant Engineer
Hong Kong Broadband Network Limited
03.2023 - 07.2023
- Check the states of network, modem and router by computer system.
- Coordinated with teams to dispatch engineers for onsite checks and maintenance.
- Responded to customer inquiries regarding network problems.
Field Engineer
Eastech Systems Limited
10.2021 - 02.2023
- New Store installation with POS hardware, network setup includes router and switches.
- Responding field POS support for customers such as Seven Eleven, Mannings and Wellcome.
- Utilized ticket system to track and manage helpdesk case schedules and analyze hardware issues.
- Following the POS types and preparing Window OS platform image by Norton Ghost
- Conducted health checks on POS computers to ensure optimal performance., diagnosis test, hardware replacement
- POS and printer connection include Thermal printer and normal printer, driver installation
- Provided status updates to team leader regarding task progress. to team leader and entry task complete record using SAP system
POS Engineer
Jardine One Solution HK Ltd
10.2019 - 10.2021
- Responding field POS support for customers such as Seven Eleven, Mannings and Wellcome.
- Using ticket system, checking and following helpdesk team report case schedule and analysis of hardware issue.
- Performed network diagnostics to identify and resolve connectivity issues. for POS link up with ISP.
- Network diagnostic for POS link up with ISP.
- Following the POS types and preparing Window OS platform image by Norton Ghost
- Using ticket system, checking and following helpdesk team report case schedule and analysis hardware issue.
- Report the status to team leader and entry task complete record using SAP system
IT Engineer
PCCW HKT Ltd
07.2019 - 09.2019
- Perform the Windows 10 upgrade project for LCSD
- Installed software including Windows 10, Notes e-mail, LCSD application, MS Office, ensuring user readiness.
- Migrated data from desktop to new systems, including Notes e-mail, facilitating seamless transition for users.
- Joined domain and configured network mapping for user devices.
- Provide technical support to users
Project Engineer
MTL
05.2019 - 07.2019
- Provided assistance to team members by responding to inquiries on-site project operation support
- Photo capture and scanning image to the database around 800 pics per day
- Coordinated filing and scanning operations for local universities to maintain organized records
- Responding scanning support and additional request from team leader
- Checked accuracy of scanned images to ensure quality standards the news and the standard quality after scanning
- Responding scanning support and additional requests from team leader
Library Operator
Sunlight Logistics Solution Ltd
10.2017 - 04.2019
- Responded to inquiries from patrons regarding library operations. public library on site operation support
- Facilitated book returns for clients using barcode device at service counter
- Entered and processed book information and label codes into library system
- Provide stock management and clerical support
- Supported on-site library operations by responding to inquiries and assisting patrons
Education
Associate of Social Science -
City University of Hong Kong
Associate & Pre-associate Degree Courses -
City University of Hong Kong
Yi Jin Diploma - Logistics & Marketing
Polytechnic University CPCE
F.1 – F.5 HKCEE -
Pentecostal School
Skills
- Windows OS Deployment
- Field Equipment Maintenance
- Microsoft Office as Word, Excel, PowerPoint, Outlook
- Printer maintenance
- POS hardware
- Network troubleshooting
- Network diagnostics
- Printer setup expertise
- TCP/IP networking
Personal Information
Gender: Male
Personal Data:
Language: Cantonese, Mandarin and English
Languages
English
First Language
Timeline
Field Engineer
Hewlett-Packard
06.2024 - 06.2025
Technical Service Engineer
Prime Priority Technology
02.2024 - 05.2024
Assistant Engineer
Hong Kong Broadband Network Limited
03.2023 - 07.2023
Field Engineer
Eastech Systems Limited
10.2021 - 02.2023
POS Engineer
Jardine One Solution HK Ltd
10.2019 - 10.2021
IT Engineer
PCCW HKT Ltd
07.2019 - 09.2019
Project Engineer
MTL
05.2019 - 07.2019
Library Operator
Sunlight Logistics Solution Ltd
10.2017 - 04.2019
Associate of Social Science -
City University of Hong Kong
Associate & Pre-associate Degree Courses -
City University of Hong Kong
Yi Jin Diploma - Logistics & Marketing
Polytechnic University CPCE
F.1 – F.5 HKCEE -
Pentecostal School