Eve CHAN

Collecting and packing goods consistent with daily targets

• Partnered with Product and Risk teams to lead significant transformation of digital lending processes across Asia.
• Proactively identified opportunities through data-led insights, enhancing operational efficiency and reducing costs.
• Established effective governance measures and tracked performance metrics against global standards.
• Assisted market teams in navigating internal and external audit reviews for improved compliance.

• Initiated and led financial crime initiatives, ensuring branch adherence to compliance standards.
• Executed daily transaction monitoring to detect suspicious activity.
• Interpreted unassociated information to produce enhanced due diligence profiles for customers.
• Facilitated presentations by relationship managers to senior management regarding enhanced due diligence applications.
• Provided tailored coaching on KYC processes and decision-making for branch staff.
• Collaborated with branch operations compliance managers to verify daily procedural adherence.

• Coordinated job training for new joiners, providing reinforcement on financial crime matters and assisting in operational activities of customer service team

• Banking daily tasks, customer interactions, and complaint handling.
• Increased customer satisfaction by resolving issues.