Eva Cheung

•⁠ ⁠Improved customer service processes to enhance client experience.

•⁠ ⁠Assisted with audits and operational support, ensuring smooth workflows.

•⁠ ⁠Created a positive and welcoming environment for customers and staff.

• Delivered prompt issue resolution to ensure customer satisfaction.
• Handled complex customer inquiries and provided tailored solutions.
• Strengthened client relationships through regular engagement.

• Conducted training sessions to improve staff service standards.
• Executed promotional campaigns to attract new customers.
• Built strong client connections to expand customer base.
• Maximised cross-selling opportunities to increase new and current client spending.
• Adopted client outreach tools to build marketing and communication opportunity.

• Welcomed and assisted customer at the branch front desk.
• Handled inquiries, complaint and transactions with professionalism.
• Consistently achieved service rating targets and improved customer loyalty.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Reduced customer wait times by adhering to call target timeframes.