Summary
Overview
Work History
Education
Skills
Timeline
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Esther Yu Man Mak

Efficient And Effective Sales Representative With Over 15 Years Of Experience In High-end Retail, Provides A Good And Professional Customer Service. Excellent Communication Skills Are Key To Building Trust And Fostering Long-lasting Customer Relationships

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Highly organized professional establishes relationships with customers. Stays calm under pressure.

Experienced Senior Sales Associate dedicated to maximizing revenue and customer acquisition through discipline, knowledge, and persuasive communication skills. Ready to apply 15 years of experience to a challenging position with room for advancement.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Senior Sales Associate

Hermes Asia Pacific Ltd.
08.2014 - 04.2024
  • Provided exceptional customer service to foster client loyalty and satisfaction , achieved customer retention kpi yearly.


  • maintained a 100-110% individual sales , beating the store average by 20%.Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
  • Be a mentor of newcomers, trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.


  • Be a podium buying helper of my categories(Mens ready to wear) , doing panther sales with my colleagues .Assisted in development of monthly sales goals to motivate team and drive business objectives.


  • Be a in store internal trainer, sharing every new seasonal training skills to my colleagues in morning briefing.
  • a main members of in store entertainment teams, prepare Christmas party and team building , clothing theme of annual dinner etc.

Sales Lady

Louis Vuitton - LVMH
04.2010 - 07.2014
  • Increased sales and customer satisfaction through personalized servicing.
  • Skilled at working independently and collaboratively in a team environment.
  • Listened to customer needs and desires to identify and recommend optimal products.

Beauty Advisor

Sephora
08.2008 - 03.2010
  • Processed payments, entering sales in register for prompt customer service.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Tsung Tsin College
9 Leung Choi Lane, Tuen Mun
06.2005

Skills

    Customer care

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Timeline

Senior Sales Associate

Hermes Asia Pacific Ltd.
08.2014 - 04.2024

Sales Lady

Louis Vuitton - LVMH
04.2010 - 07.2014

Beauty Advisor

Sephora
08.2008 - 03.2010

Tsung Tsin College

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Esther Yu Man MakEfficient And Effective Sales Representative With Over 15 Years Of Experience In High-end Retail, Provides A Good And Professional Customer Service. Excellent Communication Skills Are Key To Building Trust And Fostering Long-lasting Customer Relationships