Kit Yi Esther CHEUNG
Hong Kong
Summary
To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills with passion within the company.
Overview
16
16
years of professional experience
1
1
Language
Work History
Assistant Director of Sales – China
Conrad Hong Kong
01.2024 - Current
- Responsible for direct sales solicitation on China markets and local accounts for individual bookings, group business, conventions and associations
- Representation of Conrad Hotels as well as maintenance of communications to keep customers, prospects and hotel Sales Department fully informed of market trends and conditions
- Plan and execute regular trips within the PRC China market and constant sales calls, selling all hotel space and services for individual booking, group, and catering business
- Activate participation in industry and civic organization representing opportunities for business
Senior Events Sales Manager
Conrad Hong Kong
03.2023 - 12.2023
Senior Sales Manager
Conrad Hong Kong
12.2021 - 03.2023
- Identify and develop sources of potential clients, focusing on China Market especially
- Increase the level of sales and business mix from China Market clients
- Establish key relationships with corporate clients and agencies to ensure exposure and increase revenue
- Liaise with other members of Sales Team and operational teams in order to actively provide professional and dedicated service to the customers
Sales Manager, Event Booking Center
Sheraton Hong Kong Hotel & Towers
04.2019 - 12.2021
- Responsible for generate revenue from local catering events, weddings and wedding related events
- Polish leadership skill by partnering with Event Management team for delivering attentive service to guests
- Developing strategical selling skills on industrial offers and wedding packages, including limited time offers and wedding expo offers
- Explore opportunities from various responsible industry segments, such as Education, Membership Association, Consulting, Logistics
Sales Manager
Conrad Hong Kong
03.2018 - 04.2019
- Responsible for generate leads and conversion
- Developing further leadership skills on delivering job tasks to subordinates, such as Sales Coordinators
- Focus on converting group businesses with result in reaching 31% conversion team goal in 2018
- Explore opportunities from various responsible industry segments, such as Law, Education, Membership Association, IT and Chinese firms and corporations
Assistant Sales Manager
Conrad Hong Kong
05.2016 - 02.2018
- Responsible for direct sales solicitation on selling all hotel space and services
- Promote hotel on behalf of marketing and regional sales offices
- Response to all inquiries or correspondence from existing and potential customers
- Disseminate of information of general interest to customers and prospects
- Coordinate with other hotel departments in arrangement for reserved business
Sales Executive
Courtyard by Marriott Hong Kong
01.2015 - 05.2016
- Partner with Proactive Team on handling all groups related opportunities
- Liaise with Proactive Team and/or Operation Departments in providing a proper service delivery and conduct site inspection
- Work collaboratively with Global Sales Organizations, Market Sales and other Marriott hotel counterparts to drive revenue, ensure customer satisfaction
- Update customer feedback, group movement and market intelligence
Sales Coordinator
Courtyard by Marriott Hong Kong
05.2014 - 12.2014
- Handle daily sales and reservation enquiry
- Assist to guests of corporate accounts
- Prepare proposals, contracts and handle all group logistics.
- Act as a customer liaison with hotel during customer event/program ensuring daily needs are met and overall customer satisfaction.
Management Trainee
New World Shanghai Hotel
06.2010 - 06.2011
- Cross training in Front Office and Food & Beverage Department
- Focus on customer service and their satisfaction
- Responsible for operation of the reception counter
- Handle all arrival and departure records, bookings and registration
- In charge of the front desk when the seniors are off
- Responsible for all set-up in F&B outlets and carries out service procedures
- Perform administration duties regarding F&B Standard Operation Procedures
Education
BSc (Hons) - Hotel Management
The Hong Kong Polytechnic University
01.2014
Higher Diploma - Hotel Management
The Hong Kong Polytechnic University
01.2012
Skills
Microsoft Office Suite mastery,Windows operating system proficiency,Property management system (Opera) expertise
Timeline
Assistant Director of Sales – China
Conrad Hong Kong
01.2024 - Current
Senior Events Sales Manager
Conrad Hong Kong
03.2023 - 12.2023
Senior Sales Manager
Conrad Hong Kong
12.2021 - 03.2023
Sales Manager, Event Booking Center
Sheraton Hong Kong Hotel & Towers
04.2019 - 12.2021
Sales Manager
Conrad Hong Kong
03.2018 - 04.2019
Assistant Sales Manager
Conrad Hong Kong
05.2016 - 02.2018
Sales Executive
Courtyard by Marriott Hong Kong
01.2015 - 05.2016
Sales Coordinator
Courtyard by Marriott Hong Kong
05.2014 - 12.2014
Management Trainee
New World Shanghai Hotel
06.2010 - 06.2011
BSc (Hons) - Hotel Management
The Hong Kong Polytechnic University
Higher Diploma - Hotel Management
The Hong Kong Polytechnic University