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Erica Tang Chan Leatherdale
Internship
Hong Kong
Summary
Leading by my parents, I have a Dynamic and results-oriented professional with a proven track record at Prudential Insurance Company, excelling in customer service and client relations. Demonstrated ability to manage policy renewals efficiently and respond promptly to customer inquiries. I am also trained to solve legal problems because of the experiences in law school.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Insurance Agent
Prudential Insurance Company
01.2018 - Current
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Volunteer
China
02.2014 - 06.2014
- fulfill high scholl graduation requirements
- help taking care of orphans or elderly
- volunteered as a part-time helper
Education
Bachelor of Laws - Law
City University of Hong Kong
Kowloon, Hong Kong05-2025
Skills
Customer service
Customer follow-up
Client relations
Leads prospecting
Document drafting
File organization
Legal research
Legal compliance
Case interpretation
Software
Powerpoint
Excel
Interests
Horse Riding, sports
Travelling
Reading
Music
Timeline
Insurance Agent
Prudential Insurance Company
01.2018 - Current
Volunteer
China
02.2014 - 06.2014
Bachelor of Laws - Law
City University of Hong Kong