ERICA HUNG
HONG KONG
Summary
Dynamic sales professional with a proven track record at Red Hat Hong Kong Ltd, excelling in account management and business development. Expert in leveraging CRM tools to drive revenue growth and enhance customer engagement. Adept at collaborating with cross-functional teams to achieve strategic goals and consistently exceed sales quotas.
Overview
12
12
years of professional experience
Work History
Associated Account Executive
Red Hat Hong Kong Ltd
01.2025 - Current
- Leveraged understanding of customer businesses to achieve technology goals with Red Hat solutions.
- Identified and led new and renewal opportunities, driving up-sell and cross-sell within assigned accounts.
- Managed sales forecasts and pipeline, recording activities and scheduling follow-ups using CRM tools.
- Collaborated with Account teams to support sales targets, following strategic direction from senior executives.
- Partnered with Finance, Deal Management, Legal, and Sales Operations to facilitate successful deals.
- Worked with Global Partner and Services organizations to enhance cross-selling efforts.
- Adhered to sales best practices, including MEDDPICC methodology and opportunity management processes.
- Executed overall business strategy to enhance Red Hat’s sales performance against competitors.
Incremental Sales Account Representative
Red Hat Hong Kong Ltd
03.2020 - 12.2024
- Led account management and transactional sales strategies to enhance customer engagement.
- Cultivated strong relationships with assigned customers to expand market share.
- Identified and pursued new account opportunities within designated territory.
- Articulated value propositions of Red Hat’s offerings to effectively meet customer needs.
- Recommended tailored business solutions aligning customer requirements with Red Hat’s interests.
- Maintained expertise in Red Hat’s technologies to strengthen customer relationships.
- Collaborated with partners for business growth and coordinated with cross-functional teams.
- Executed lead generation campaigns, utilizing marketing efforts to drive revenue growth.
Inside Territory Sales
Symantec Hong Kong Limited
04.2017 - 11.2019
- Collaborated with Account Manager to develop and execute account plans for targeted customers.
- Managed relationships with non-named commercial accounts, articulating Symantec's value proposition.
- Oversaw customer lifecycle from lead generation to acquisition and retention, ensuring satisfaction.
- Engaged with key channel partners to drive joint selling initiatives across assigned territory.
- Coordinated partner engagement events and programs to enhance market awareness of Symantec.
- Prospected and executed lead generation campaigns leveraging marketing resources and partner networks.
- Drove revenue growth through new business opportunities and upselling within existing customer base.
Renewal Representative
Symantec Hong Kong Limited
04.2013 - 03.2017
- Generated renewal revenue within assigned territory, consistently exceeding sales quotas.
- Collaborated with Symantec partners, including distributors and resellers, to foster strong relationships.
- Coordinated with internal teams such as Channel, field sales, and order processing for seamless operations.
- Escalated customer support issues to appropriate departments for resolution.
- Identified new business opportunities within existing accounts in collaboration with sales teams.
- Maintained customer relationships by addressing requests and resolving issues promptly.
Education
BBA - Human Resource Management
Lingnan University
HONG KONGSkills
- Sales strategy development
- Account management
- Business development and planning
- Team collaboration
- Customer engagement
- Customer relationship management (CRM)
Accomplishments
- 01/01/24, 114% attainment
- 01/01/23, 118% attainment
- 01/01/22, Quarterly top inside sales, 104% attainment
- 01/01/21, Yearly top inside sales, 200% attainment
- 01/01/20, quarterly top inside sales, 138% attainment
Languages
- English
- Mandarin
- Cantonese
Hobbies and Interests
- Traveling
- Hiking
Availability
1 Month
Personality
- Self - motivated
- Well organized
- Ability to thrive in a team selling environment
- Good interpersonal and teamwork abilities
- Eager and willing to add to own knowledge base and skills
- Positive thinking
Personal Information
Expected Salary: Negotiable
Timeline
Associated Account Executive
Red Hat Hong Kong Ltd
01.2025 - Current
Incremental Sales Account Representative
Red Hat Hong Kong Ltd
03.2020 - 12.2024
Inside Territory Sales
Symantec Hong Kong Limited
04.2017 - 11.2019
Renewal Representative
Symantec Hong Kong Limited
04.2013 - 03.2017
BBA - Human Resource Management
Lingnan University