Eric Yeung

The Assistant Front Office Manager must oversee various tasks (Front Desk, Bell, concierge, Valet and Club Lounge) to ensure the smooth operations of a hotel and standard of procedure are followed. Also to assisting the Front Office Manager and implement whenever necessary to adapt the constant changes of the Markets and the pandemics .

• Assessed personnel performance and implemented incentives and team-building events to boost morale. communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and achieves departmental goals

Supervisor and monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to hotel standards.

Organize and coordinate with Front Office all arrivals and departures of EF guests, VIP's, groups, room assignment, billing and any additional information requested

Identify the training needs, assists in the development of a departmental training plan and the implementation of training activities and follows up. At times, conducts training sessions.

Handle guest complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests.

Cost Control and Prepare monthly Profit and Lost reports.

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service.

• Assessed personnel performance and implemented incentives and team-building events to boost morale. communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and achieves departmental goals