Kam Chau Yau
Business Analysis
Hong Kong
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Podium Property Agency
Hong Kong
05.2023 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Developed and updated databases to handle customer data.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Interviewer
SHK
Hong Kong
05.2022 - 05.2023
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Maintained confidentiality of customer information and company procedures.
- Conducted telephone interviews of general population to collect data for marketing studies.
- Conducted consumer surveys and analyzed purchasing trends.
Education
BBA - Business Analysis
City University of Hong Kong
Hong Kong 09.2022 - Current
Skills
Spreadsheet Management
Interview Techniques
Customer Satisfaction
Hardware Installation
Business Analysis
Report Generation
Teamwork and Collaboration
Certification
Base Programming Specialist certification
Timeline
Base Programming Specialist certification
12-2023
Administrative Assistant
Podium Property Agency
05.2023 - Current
BBA - Business Analysis
City University of Hong Kong
09.2022 - Current
Interviewer
SHK
05.2022 - 05.2023