WONG KAM HO ERIC

Work History

Data Centre Enginner

CypressTel

06.2022 - 09.2025

Responsibilities :
Supervise systems and also identify, log, and report issues to their seniors.
Responsible for the maintenance of configurations of all systems within them.
Core responsibilities include infrastructure monitoring, first-line troubleshooting, hardware maintenance(HDD/SSD/RAM), and strict adherence to security protocols and SLAs for optimal uptime.
Specializing in troubleshooting and maintenance of telecom fiber optic cables, including on-site diagnostic and emergency temporary cable deployment.
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Data Center Operator

OneAsia Network Limited

09.2021 - 04.2022

Responsibilities :
Provide onsite customer support
Perform Infrastructure monitoring
Handle remote support requests
Address incidents
Ensured continuous uptime for critical systems through routine equipment checks and proactive maintenance.
Identified innovative tools, technology, and processes to improve processing efficiency.
Regularly referenced reports or system operations, task lists, problems and resolution updates.
Optimized energy consumption in the data center, adjusting cooling settings and power distribution configurations.
Supported new system deployments by installing and configuring servers, storage devices, and networking equipment.

Internship

Cordis Hotel

07.2018 - 09.2018

Responsibilities :
Greeted all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
Recognized all returning and VIP guests, and welcomed them back

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Associate Director- Partnership and Business Development at CypressTel LimitedAssociate Director- Partnership and Business Development at CypressTel Limited