ERIC CHAU KWOK WAI
Summary
I am a proactive and ambitious individual with a thorough understanding of banking operations. I am seeking to pursue a career in banking where I can effectively identify customers' needs and provide them with relevant services and products. With my knowledge and experience, I am confident in my ability to provide exceptional customer service in the banking industry.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Business Services Officer
HSBC
10.2023 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges, driving improved performance outcomes.
- Improved customer satisfaction by addressing and resolving client inquiries promptly and professionally.
- Supported the growth of the company by identifying potential clients and presenting tailored business solutions to meet their needs.
Counter Service Officer
Chong Hing Bank
04.2021 - 10.2023
- Provide high quality service to customers and handle
counter transactions.
- Explore potential customer and refer to appropriate
branch staff to provide bank product.
- Performed back end operation and ensured smooth
branch operation.
Education
Bachelor of Arts - BA (Hons) in Business
PolyU SPEED
04.2001 -
Higher Diploma in Applied Japanese Language -
CUSCS, The Chinese University of Hong Kong
01.2018 - 01.2020
Skills
Operations management
Troubleshooting skills
Customer relations
Technical assistance
Timeline
Business Services Officer
HSBC
10.2023 - Current
Counter Service Officer
Chong Hing Bank
04.2021 - 10.2023
Higher Diploma in Applied Japanese Language -
CUSCS, The Chinese University of Hong Kong
01.2018 - 01.2020
Bachelor of Arts - BA (Hons) in Business
PolyU SPEED
04.2001 -
Similar Profiles
Risha RajRisha Raj
Data Scientist - Manager at HSBCData Scientist - Manager at HSBC
Sashank BhootSashank Bhoot
Fund Administrator at HSBCFund Administrator at HSBC
YUGAMBIGA RAJENDRANYUGAMBIGA RAJENDRAN
Assistant Manager at HSBCAssistant Manager at HSBC