Remya Poonhen
Summary
Versatile and experienced Senior Manager specializing in recruitment with a proven track record of planning, implementing, and overseeing key improvements to drive business growth and efficiency. Cultivates an open culture that encourages the free exchange of information, fostering an environment of collaboration and innovation. Seeks new professional challenges with a growth-oriented company that values strategic leadership and operational excellence. Expertise in project management, team collaboration, and process optimization dedicated to achieving tangible results. Navigates complex challenges with ease, fostering a culture of accountability and adapting to evolving business needs. Strong decision-making abilities, effective communication skills, and talent for building high-performing teams consistently contribute to organizational success.
Overview
19
19
years of professional experience
2008
2008
years of post-secondary education
2
2
Certifications
Work History
Senior Manager, Client Delivery
Protiviti
12.2017 - Current
- Talent Sourcing & Engagement : identifying, attracting, and engaging top talent using various sourcing methods—such as job boards, LinkedIn, referrals, and networking—for clients in financial services, including banking and insurance
- Engage stakeholder internally and client side throughout the process to communicate changes effectively and gather feedback, ensuring all initiatives are executed on time and within scope
- Identify training needs and facilitate development
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved operational excellence by streamlining processes and implementing best practices.
Account Management Executive
UBS -Wipro BFS
08.2009 - 12.2013
- Company Overview: (offshoring)
- Provide a point of contact for the on-boarded client
- Manage the customer engagement and interfacing with the internal departments
- Identify, foster and manage key relationships with individuals who represent the business units
- Client invoicing & payment follow up
- Manage onshore client internship programs
- Project Management Coordination at international level
- Work with operations team, implement plans to manage and track performance against Service Level Agreements (SLA)
- Organize governance meetings & periodical reviews, and developing action plans to address issues
- Work closely with the internal finance team to create task orders - to determine the billable headcount, based on the business requirement
- Prepare the annual Full Time Employee (FTE) schedule, for the operational managers
- Prepare project progress reports and identify areas for improvement
- (offshoring)
- Participated in developing annual client plans
- Sought proactive feedback and devised remedial solutions on client feedback
- Achieved Financial Results – Managed financial aspects of account to ensure achievement of growth and profitability plans
- Introduced portals to enable centralized availability of all information relating to the account, including Standard Operating procedures
Relationship Manager, Alternate Channel
India Infoline Ltd
10.2007 - 07.2009
- Source, develop & manage Franchisees to achieve the monthly/annual sales targets
- Routine Client Servicing
- Monitor a team of Assistant Relationship Managers (ARMs), responsible for identifying / acquiring new franchisees and managing existing relationships
- Train the franchisee employees - specified financial products, operational risk, soft skills
- Ensure compliance of the mandatory “Know Your Client” (KYC) policy & procedures, and report to Management and Compliance on any issues/gaps
- Maintain the customer records in the specified format, in line with the compliance requirements
Operations Specialist
South Indian Bank
08.2006 - 09.2007
- Customer transactions; Clearing Operations; Cash management
- Credit operations - loan account opening, disbursal & monitoring
- Trade finance operations - Inland Letters of Credit/ Bank Guarantees issuance, Collections, Usance bills discounting
- Relationship management for the key / high net worth retail client portfolio
- Grievance handling for the retail clients
- Organize customer events to enhance customer bonding
- Savings Bank / Current Account, Deposit Campaigns
- Acquire new customers through converting referral leads
- Cross Selling of proprietary as well co-branded products (like Mutual Funds, Credit Cards and Life Insurance Products)
- Cross selling retail products to credit / corporate relationships
- Product redesign & core banking software fine-tuning proposals
Education
MBA - Marketing
Vishweshwaraya Technological University
Bangalore, KarnatakaBachelors - Computer Science
Mangalore University
Mangalore, Karnataka 04.2001 - 01.2003
Skills
- Strategic Relationship Management
- Understanding of outsourcing business model
- Business development
- Client Servicing
Data analytics
Certification
Licensing Examination for Securities and Futures Intermediaries (LE), HKSI, http://www.hksi.org/hksi/upload/com_rightmenus/download/en/30/LE_handbook_Eng.pdf
Personal Qualifications
- MBA, Marketing, Vishweshwaraya Technological University, Bangalore, India, 06
- Bachelors, Computer Science, Mangalore University, Mangalore, India, 03
Timeline
Senior Manager, Client Delivery
Protiviti
12.2017 - Current
Account Management Executive
UBS -Wipro BFS
08.2009 - 12.2013
Relationship Manager, Alternate Channel
India Infoline Ltd
10.2007 - 07.2009
Operations Specialist
South Indian Bank
08.2006 - 09.2007
Bachelors - Computer Science
Mangalore University
04.2001 - 01.2003
MBA - Marketing
Vishweshwaraya Technological University
Similar Profiles
Tabitha KomaromiTabitha Komaromi
Registration Specialist at ProtivitiRegistration Specialist at Protiviti
Zoe CrosseZoe Crosse
Senior Consultant at ProtivitiSenior Consultant at Protiviti
Brooke JacksBrooke Jacks
Consultant II at ProtivitiConsultant II at Protiviti