Summary
Overview
Work History
Education
Skills
Software
Languages
Interests
My Main Hobby
Timeline
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Enrique Encoy II Cuaresma

Artist, Video Editor, Story Maker
Yuen Long

Summary

I am a committed individual with a proven track record in the food and beverage sector, known for my professional attitude and adaptability in fast-paced environments. My experience encompasses various roles that require order taking, guest relations, and dining area maintenance. I thrive on teamwork and collaboration, always aiming to support my colleagues while ensuring that every guest receives the highest level of service.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


My objective is to be Motivated and Hardworking seeking a position in the food and beverage industry where I can leverage my strong work ethic, customer service skills, and passion for delivering exceptional dining experiences. I am dedicated to contributing positively to a team environment and ensuring customer satisfaction.


Recent graduate with foundational knowledge in Art Direction, Visual Effects and Arts with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience

Work History

Food Server

CHEESECAKE FACTORY RESTAURANTS, INC. (THE)
03.2022 - Current
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Streamlined food preparation process, reducing wait times for orders.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Improved customer satisfaction with quick and accurate order taking.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Food Server

Melody House of Food & Music
02.2023 - 05.2023
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Processed orders and sent to kitchen employees for preparation.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.

Food Server

Al Dente Restaurant
09.2020 - 01.2021
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Handled difficult customer situations professionally, resolving issues promptly, and ensuring repeat business.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

Food Packager And Cashier

Urban Bakery
06.2020 - 09.2020
  • Completed documentation to record measurement, weight and product count.
  • Reviewed packaged products vigilantly for visual defects prior to shipping them out.
  • Assisted in the development of new packaging designs for improved customer satisfaction and product appeal.
  • Minimized errors through regular maintenance checks on all required tools used within operations.
  • Worked in production to improve efficiency.
  • Operated food production equipment safely and responsibly for quality output.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Higher Diploma in Animation And Visual Effects - Animation And Special Effects

Hong Kong Design Institute (HKDI)
Tai Ping Shan, Hong Kong
04.2001 -

GED -

Diploma of Foundation Studies - Design
IVE (Kwun Tong)
04.2001 -

High School Diploma -

Yan Ping Industrial & Commercial Association YPICA
Shan King Estate, 1號 Ming Kum Rd, Tuen Mun
04.2001 -

Skills

  • Food handling
  • Guest Relations
  • Safe Food Handling
  • Dining area maintenance
  • Order Taking
  • Professional Attitude
  • Menu presentation
  • Cleaning and sanitizing
  • Warm and Friendly
  • Professionalism
  • Adaptability And Team building

Software

Clip Studio Paint

Photoshop

Adobe Premiere Pro

Sony Vegas

Krita

Languages

English
Native language
English
Proficient
C2
Chinese (Cantonese)
Intermediate
B1

Interests

Interacting with New people

Movies

Animation

Visual Effects

Drawing

My Main Hobby

Practicing my artistic skills in digital arts, sketching, and video editing has become a multifaceted journey where I immerse myself in various software applications like Adobe Photoshop and Procreate to explore the limitless possibilities of creating vibrant illustrations and designs, while also carrying my sketchbook to capture inspiration from the world around me—whether it’s the bustling city streets or serene landscapes—through daily sketching routines that refine my line work and understanding of proportions, all the while integrating video editing techniques using software like Adobe Premiere Pro and After Effects to blend my digital artwork with dynamic storytelling, allowing me to experiment with transitions and sound design in short films and animations that not only showcase my drawing process but also challenge me to communicate narratives in a compelling and cohesive manner, ultimately fostering a deeper connection to my creativity and enhancing my overall artistic expression.

Timeline

Food Server

Melody House of Food & Music
02.2023 - 05.2023

Food Server

CHEESECAKE FACTORY RESTAURANTS, INC. (THE)
03.2022 - Current

Food Server

Al Dente Restaurant
09.2020 - 01.2021

Food Packager And Cashier

Urban Bakery
06.2020 - 09.2020

Higher Diploma in Animation And Visual Effects - Animation And Special Effects

Hong Kong Design Institute (HKDI)
04.2001 -

GED -

Diploma of Foundation Studies - Design
04.2001 -

High School Diploma -

Yan Ping Industrial & Commercial Association YPICA
04.2001 -
Enrique Encoy II CuaresmaArtist, Video Editor, Story Maker