Trello
Emma Leung
General Manager
Hong Kong,HK
Summary
Having consistently demonstrated exceptional strategic leadership, operational excellence, and a commitment to delivering results across various roles. Being adaptive and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. As a meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. the diverse experience and proven track record in aviation cargo networking, project management, and general management have equipped with the skills and insights necessary to lead effectively in a dynamic and competitive industry.
Commitment to strategic planning, customer service, problem-solving, project management, HR and financial oversight, operational excellence, stakeholder communication, networking, and technology integration can provide valuable asset to organization.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
General Manager
Makemark Intelligence Global Holdings Limited
Hong Kong
07.2022 - Current
- Strategic Leadership - Develop and implement strategic plans, e.g led and develop the 3 SAAS models including in vet system, beauty system, salon system, meanwhile, getting IT project supported by government funding, to drive organizational growth and profitability.
- Relationship Management - Cultivated strong relationships with internal over 700 clients, over 30 vendors, and over 40 partners to ensure long-term success and loyalty.
- Problem-Solving Proficiency - Demonstrate strong problem-solving abilities to address customer concerns and operational challenges effectively.
- Project Management - Track over 700 projects, evaluating stages, scores, and ensuring timely completion and quality output.
- HR Management - Monitor HR-related tasks, including leave management and ensure compliance with company policies.
- People Management - Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Accounting Management - Handle accounting duties, including monthly salary calculation and preparation of yearly audit reports.
- Financial Management - Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Operational Oversight - Manage day-to-day operations between admin team, marketing team, project team, ensuring alignment with company goals and objectives.
- Networking - Build and maintain a strong professional network to support business development and partnerships.
- Technology Integration - Leverage technology to streamline operations, enhance productivity, and support data-driven decision-making.
Project Manager
Makemark Intelligence Global Holding Limited
Hong Kong
09.2019 - 07.2022
- Project Management - Successfully managed over 300 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Budget Management - Managed project budgets, ensuring cost control and financial compliance throughout the project lifecycle.
- Risk Management - Identified, assessed, and mitigated project risks, implementing risk management plans to minimize potential impacts.
- Quality Assurance - Ensured project deliverables met quality standards through rigorous testing and quality assurance processes.
- Effective Communication -Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Conflict Resolution - Resolved conflicts within different teams and with external partners, ensuring project progress was not hindered.
- Timely Report - Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Team Management - Mentored junior 8 team members in project management best practices to enhance their skills and contribute to better overall performance.
Network Control Group Agent
DHL Aviation
Hong Kong
4 2018 - 09.2021
- Decision making under high pressure- According to temporary regulation in different countries under the COVID-19 Epidemic Situation, making decision on the priority of different shipments uplift to different types of flights for ensuring shipments can be delivered on time and satisfying customers' needed
- Cost Control - Negotiating wit airlines for prices on different allotments for different destination are something need to be concerned
- Planning strategy- Considering if transferring cargo via network flights or commercial flight is in better value
- Planning Forecast - Observing and foreseeing the volume of cargo shipments in order to prepare enough and proper allocations to clear all cargo shipments in time
- Problem solving - Come up solutions once facing unexpected cases, such as lock down in Australia area, shortage of manpower in other countries for cargo breakdown, delivery before and so on
- Effective Communication - Communicating with different parties, e.g internal staffs, ground Handling Agents, Airline, Key account customers
- Document Management- Preparing different reports, including Cargo volume per day, ULD prearrangement etc
- Team training - Provide training to new staffs.
Part-time Customer Services Officer (Priority Lounge)
Hong Kong Jockey Club
09.2017 - 04.2019
- Being a PT Customer Services Officer needed to provide dedicated customer service in assigned venues in racecourses during race-day
- Also officers have to develop and maintain relationship with customers through customer relations
- In addition, responding customers' enquirers is needed
Customer Services Officer
Cathay Pacific Services LTD
07.2016 - 04.2018
- Customer Service - Patiently answering customer inquiries and resolving shipment delivery issues in 100%
- Effective Communication: Effective communication with airline representatives and shippers for flight handling and special requirements (A320, A330, B777, B747Y & 747S)
- Shipment Management - Monitoring cargo build-up and breakdown processes with zero error during the process
- Data Management - Data entry for import, export, and transshipment cargo
- Safety Compliance - Careful handling of Dangerous Goods checking, acceptance, and rejection per CAT.6
- Documentation management - Accurately creating Special Load Notifications for the Captain
Education
Bachelor of Arts With Honours - Business Administration
Birmingham City University
England 05.2020 - 05.2021
Associate of Health Science -
HKU SPACE Community College
Hong Kong 09.2014 - 01.2016
Hong Kong Diploma of Secondary Education -
Yuen Long Lutheran Secondary School
Tin Shui Wai, NYL 09.2009 - 04.2014
Skills
Spoken and written English
Spoken and written Chinese
Spoken Putonghua
Partner and customer Relationships
Budgeting and cost control
Multitasking
Customer Relationship Management
Time management
Logistics
Leadership and team building
Software
MS office
Cargospot
Adobe (photoshop, PDF)
Personal Information
Expected Salary: Negotiated
Timeline
General Manager
Makemark Intelligence Global Holdings Limited
07.2022 - Current
Bachelor of Arts With Honours - Business Administration
Birmingham City University
05.2020 - 05.2021
Project Manager
Makemark Intelligence Global Holding Limited
09.2019 - 07.2022
Part-time Customer Services Officer (Priority Lounge)
Hong Kong Jockey Club
09.2017 - 04.2019
Customer Services Officer
Cathay Pacific Services LTD
07.2016 - 04.2018
Associate of Health Science -
HKU SPACE Community College
09.2014 - 01.2016
Hong Kong Diploma of Secondary Education -
Yuen Long Lutheran Secondary School
09.2009 - 04.2014
Network Control Group Agent
DHL Aviation
4 2018 - 09.2021
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