Languages
Summary
Skills
Overview
Timeline
Work History
Education
Websites
Hi, I’m

Emily Ng

Kowloon
Emily Ng

Languages

Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1

Summary

Strategic-thinking Business Development Manager with entrepreneurship personality and can-do attitude - able to roll up her sleeves and drive performance forward with history of transforming inefficient underperforming operations into successful enterprises offering 15 experiences in leading Strategic Sales and enhancing revenue. Bringing forth valuable industry experience with a proven history of crushing quotas, building trusted, loyal relationships with high-profile clients as well as improving the market position of a company to maximize sales volumes. Skilled in the entire sales process, including lead qualification, pre-sales activities to contract negotiation with Legal review and implementing constructive solution to identifying the up-selling potential opportunities to drive business forward. Energetic and passionate candidate dedicated to continuous improvement and achieving market-leading results. Eager to secure a position in a social impact organization that has a positive impact on the world. Willingness to take on added responsibilities to meet team goals.

Skills

  • Accomplished manager
  • Dependable and Responsible
  • Strategic Business Planning
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Market and Competitive Analysis
  • Interpersonal Communication
  • B2B Sales
  • Acquisition & Contract Negotiation
  • Training and Development
  • Culture Awareness

Overview

16
years of professional experience

Timeline

Business Development Manager
DK Aromatherapy
03.2023 - Current
Senior Contracting Manager
Hotelbeds
02.2017 - 11.2022
Regional Business Development Manager
Travelport
10.2014 - 08.2016
Regional Director
Orbitz Worldwide
12.2012 - 09.2013
Business Development Manager
Travelport
06.2012 - 12.2013
Regional Business Development Manager
Travelport
12.2008 - 05.2012
Account Manager
AdvertisingPlaza
10.2007 - 11.2008
Travelort
Some College (No Degree)
Travelport
Some College (No Degree)
Chinese University
Some College (No Degree) from Business Management
Kong Vocational Training Council
from Management Course

Work History

DK Aromatherapy

Business Development Manager
03.2023 - Current

Job overview

  • Start Up Company
  • Newly Created Role
  • Project-based for a organization that sharing economy project in aromatherapy specially provided for the global hotel industry and long-term sustainable benefits to hotels
  • In addition to this, in order to practice Environmental, Social and Corporate Governance (ESG) investments, this project provide vocational training to low-income women as women empowerment.

Hotelbeds

Senior Contracting Manager
02.2017 - 11.2022

Job overview

  • Hotelbeds are global leaders in TravelTech space and cloud-based technology platforms offer fast and simple access to a global network of travel products from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand.
  • My core responsibility is to maintain and expand supplier portfolio according to targets, ensuring product diversity for Hotelbeds' customer base:1-5* and International Hotel Chains.
  • Name Number 1 Contracting Manager in East Asia Region among the team of 20s. Established exceptional sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
  • Proven ability to implement strategic planning, analytical thinking and negotiation and be most proactive strong negotiators that generated largest new business of Multi-Years Strategic Partnership Agreement including to negotiate rate, inventory and contract renewals.
  • Be most proactive staff and strongest negotiator who signed largest number of Multi-Years Strategic Partnership Agreement with Total TTV $ 70M HKD deal value within FY 2021 that contributed 92% Hong Kong's target with a team of four and 36% of Sub Region's target through data driven decision-making with Supplier.
  • Proven record with one Strategic hotel partner increases their revenue from $1 million to $2.5 million in 1 month. In result, this partner became No1 TOP account in Room Nights and OM for Asia Pacific.
  • In 2019, Hotelbeds launched a new Dynamic Pricing Model, I was the Manager who signed up the First Strategic Partnership Agreement across the globe with the Total sales revenue of 3.6M EUR with the best commercial condition in less than 4 months' time with a 5* Hotel Group wit total inventory of 3772 Rooms in Macau.

Travelport

Regional Business Development Manager
10.2014 - 08.2016

Job overview

  • Travelportisa US based Information & Technology company
  • It enables travel providers, such as, Airlines, Hospitality Groups, Travel Agencies, Corporations and Developers to buy, search and sell travel
  • Newly created role
  • Focus on designing Regional Strategic Planning and Manage Global Account (Travel Management Companies) relationships.
  • My core responsibility covered building strategic hospitality relationships and in-depth knowledge of the travel sector with proven experience of strategically planning and translating those insights across other travel sectors including Car, Air and Destination Marketing Organizations to implement available constructive solutions into the hotel business.
  • Effectively design regional business strategies and contributed sizable sales volume (exact numbers confidential) or 11% of total global revenue by drove changes in business processes and expansion revenue for existing accounts by building relationships with account stakeholders and identifying areas for expansion at global, regional and country level 6% above budget, while key account's sales revenue grew by 101%/+ to Aug 16.
  • Successfully deployed and implemented a new product solution within the Global Accounts portfolio throughout Asia Pacific and signed 7 new accounts in the first 4 months with a potential of 40000+ room nights per annum in India.
  • Particularly successful in expanding opportunities in China and India which historically has not been heavily managed from a hospitality perspective with key Global Accounts.
  • Presented sales, revenue, and expenses reports to regional management teams
  • Researched competition and developed strategies to stand out as a company against competitors
  • Monitored performance, collaborated with Regional internal and external stakeholders to increase sales revenue and market share.

Travelport

Business Development Manager
06.2012 - 12.2013

Job overview

  • I was promoted to a newly created division role
  • Act as a subject manager in charge of the overall Hotel revenue in the region.
  • Skills at analyzed the pain points of Hong Kong hotel booking and implemented innovative business development strategies.
  • Represented Travelport and launched the product strategy at conferences and industry events with proven results with over 100 new accounts through product demonstrations.
  • Expand market share by shifting hotel transactions to Travelport from 2% to 15%.
  • Exercised leadership capabilities by successfully motivating and inspiring regional teams.
  • In result, key travel agencies' hotel revenue increased by 15% YOY while Key Accounts increased by 48% YOY which became 3rd highest market globally in sales revenue or 8% of total global revenue
  • This was 133% of 1H 2013 sales target
  • Worked with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team
  • Coached account team in HK to boost hotel revenue
  • As a result, HK's overall hotel revenue increased by 6% year on year
  • Received Award for 4th best performer out of 20 team members in the Hospitality team.

Orbitz Worldwide

Regional Director
12.2012 - 09.2013

Job overview

  • Joined this start-up role, I took on the responsibility of raising Orbitz in the key North Asia Market to develop strong relationships with media agencies, Government Tourism Organizations, Hospitality Groups and Airlines
  • Of Orbitz Worldwide E-commerce platform
  • Effectively supported data-driven marketing, defined & implemented business strategies, increasing revenue and effectively targeting new markets to educate & influence key stakeholder to use Orbitz products.
  • Working closely with Regional teams such as marketing teams, product teams to maximize the power of social media.
  • Worked with the Regional operation team to ensure social media tactics were aligned with the overall marketing strategy of the company & multiple countries.
  • Within 9 months, successfully raised Orbitz's profile with Destination Organizations such as HKTB, Amazing Thailand, Malaysia Tourism Board, Australia Tourism Board, Western Australia Tourism, DTCM- Far East, as well as key media agencies in the Asia region.
  • Designed and implemented systems to measure sales and marketing effectiveness that helped eliminate ineffectiveness and boosted productivity.

Travelport

Regional Business Development Manager
12.2008 - 05.2012

Job overview

  • Media and Advertising Sales and strategic planning role
  • With 3.5+ years’ experience in the new business acquisition of the Global Distribution System's advertising solution in the hospitality industry across Asia Pacific, I consistently brought in satisfactory figures with over-achievement of assigned sales targets.
  • Historically the bulk of our advertising products have been sold to the hotel industry and this sector now represents close to 95% of Travelport total sales.
  • Partner Marketing sales in APAC covers sales to individual properties, strategic sales to chain level customers as well as advertising as a component of total hotel full content agreements and managed the relationships to achieve Travelport's annual sales revenue and enhancements of services.
  • Achieved to be number 1 salesperson in the Hotel Team for bringing in new business globally in 2011.
  • Aggressively contributed 59% of overall sales revenue volume through new sales and secured a 93% of renewal ratio.
  • Managed 176 accounts across Asia Pacific covers sales to individual properties, strategic sales to chain level customers including Japan and Korean (non-English speaking market) that contributed to total profits growth from US$649K per year to over US $1.2M in 3 years.
  • Generated 32% share of sales totaling US$3.4M among five team members.
  • Awarded a Choice Award in Q1, 2011
  • The result of achieving over 15% against the target in the first quarter of 2011.

AdvertisingPlaza

Account Manager
10.2007 - 11.2008

Job overview

  • Start-up company
  • When I joined the company, there was no dedicated new business sales role
  • I took on the responsibility of raising AdvertisingPlaza.com platform in the market through cold calling and networking and networking, exhibitions and marketing to both Advertising buyers and sellers
  • Dealing with all major forms of advertising & media across Asia e.g Print, Radio, Television, Internet, Transport as well as PR & Marketing companies
  • Guest speaker on Advertising Industry for Hong Kong Government of Labour Department
  • After consistent search for new opportunities in the market, over 60% of all new business into the company is brought in through me.

Education

Travelort
Hong Kong

Some College (No Degree)

University Overview

Travelport
Hong Kong

Some College (No Degree)

University Overview

Chinese University
Hong Kong

Some College (No Degree) from Business Management

University Overview

Kong Vocational Training Council

from Management Course

University Overview

Websites

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Emily Ng