Emily Li
Hong Kong
Summary
Results-driven Operations Manager with extensive experience in APAC market wholesale operations for Frette. Specialized in liaising shipments, analyzing reports, and managing budgets to drive actionable business strategies. Proficient in negotiating distribution agreements and contracts for optimal client partnerships. Skilled in office management, overseeing leases and administration for an efficient work environment. Recognized for strong analytical skills, attention to detail, and commitment to business growth.
Overview
19
19
years of professional experience
Work History
Operations Manager
Frette Pacific Limited
Hong Kong
11.2017 - Current
- Coordinate closely with HQ and wholesale partners to manage order processes and handle all customer requests, ensuring high levels of customer service and satisfaction.
- Prepare and analyze monthly KPI reports for business review and action planning, as well as invoice projections for internal use.
- Negotiate distribution agreements and prepare contracts to secure beneficial terms with clients.
- Participate in sales meetings, providing insights and support to enhance sales strategies and performance.
- Manage budgeting processes, including budget planning for wholesale business operations and office expenditures.
- Foster strong relationships with wholesale partners and internal teams to facilitate smooth operations and collaboration.
- Liaise shipments and coordinate logistics to ensure timely and accurate delivery of products.
- Travel for sales meetings and to meet with HQ personnel, as well as within the region to meet clients, oversee projects, and support market activities.
- Work on ad hoc projects as requested by the company or clients, demonstrating flexibility and a proactive approach to problem-solving.
- Support clients in setting up stores for new openings, ensuring a seamless and successful launch.
- Oversee office management, including administration and office lease, ensuring a well-organized and efficient workspace.
Senior Merchandiser
Padders (Hong Kong) Ltd
04.2015 - 05.2017
- Managed communication and processes between customers, HQ, and suppliers.
- Oversaw vendor management, negotiation, and issue resolution.
- Supervised daily operations and project delivery.
- Identified and resolved technical issues to improve efficiency and quality.
- Led negotiations with customers and suppliers for beneficial outcomes.
Merchandiser
Kiabi International Supply Service Ltd.
02.2014 - 04.2015
- Efficiently managed sample to shipment processes across global teams, prioritizing operational efficiency.
- Carefully selected suppliers to drive results by aligning product specs, buyer needs, and company strategy.
- Demonstrated strong vendor management skills through strategic price negotiations to meet cost targets.
- Maintained effective communication channels among all parties, ensuring alignment and swift problem resolution.
Senior Merchandiser
Maud Frizon Limited
04.2013 - 02.2014
- Managed daily operations and communication between teams, ensuring smooth coordination from sample to delivery.
- Supervised assistant merchandiser to maintain product quality and meet schedules.
- Played a key role in vendor management, negotiating prices and resolving issues to meet objectives.
- Conducted sample checks to meet customer requirements and quality standards.
- Traveled periodically to China for factory visits and supplier meetings.
Merchandiser
El Corte Ingles
05.2012 - 03.2013
- Communicated with buyers at the Spain headquarters and negotiated with suppliers in China and across Asia.
- Managed the entire merchandising process from development to shipment, ensuring all deadlines were met.
- Assisted buyers and designers during buying trips, providing support and insights.
- Negotiated and resolved issues with vendors to ensure smooth operations.
Merchandiser
Splendid Footwear Co., Ltd.
11.2005 - 04.2012
- Managed overseas customer relations and factory processes in China, ensuring timely production from sample to shipment while overseeing negotiations for cost with suppliers and problem-solving.
- Regularly visited factories for inspections and meetings, ensuring smooth production processes and addressing any operational issues.
- Resolved issues with customers and factories, participated in Trade Fairs to showcase products and assist with client buying.
Education
Associate of Arts in Media and Cultural Studies -
HKU SPACE Community College
07.2004
Skills
- Operations Management
- Customer Service
- Problem-Solving
- Strategic Planning
- Performance Management
- Process Improvements
Availability
2 months notice
Timeline
Operations Manager
Frette Pacific Limited
11.2017 - Current
Senior Merchandiser
Padders (Hong Kong) Ltd
04.2015 - 05.2017
Merchandiser
Kiabi International Supply Service Ltd.
02.2014 - 04.2015
Senior Merchandiser
Maud Frizon Limited
04.2013 - 02.2014
Merchandiser
El Corte Ingles
05.2012 - 03.2013
Merchandiser
Splendid Footwear Co., Ltd.
11.2005 - 04.2012
Associate of Arts in Media and Cultural Studies -
HKU SPACE Community College