EMILY CHOI WING NAM
Station Operation / Customer Service Representative
Hong Kong
Summary
Experienced aviation professional with 6 years of expertise in flight and hub operations. Seeking a challenging position in a dynamic organization. Strong organizational and communication skills utilized to contribute to the efficient and safe operation of the aviation industry. Committed to delivering exceptional results, dedicated to ensuring seamless coordination and effective communication among various stakeholders. Passionate about upholding industry standards, strive to enhance operational efficiency while maintaining a strong focus on safety and customer satisfaction.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Certified Station Operation Representative
United Airlines, Inc.
Hong Kong
7 2024 - Current
- Multi-tasking in communicating and coordinating with multiple parties including the NOC, and local airport authority, and working with multiple systems including updating the IOM, and FID Screens, and updating local briefings and relevant information
- Update Flight Information in all applicable programs and issue instruction and guidance to aircraft
Customer Service Representative
United Airlines, Inc.
Hong Kong
07.2023 - Current
- Working in Airport Counter, Gate and Baggage Service office
- Meeting, boarding flights and assisting customers
- Full operation and availability of vendors and ensuring compliance with all security and safety requirements and regulations
Network Control Group Agent
DHL Aviation Hong Kong LTD
Hong Kong
10.2021 - 07.2023
- Handle shipments booking enquiries from overseas countries in DHL network and proper arrangement of booking with airlines to ensure successful uplift
- Provide clerical support to the team, preparing regular reports and ULD inventory management in Central Asia Hub
Senior Officer, Flight Operations
SATS HK Limited
Hong Kong
10.2017 - 06.2021
- Handle daily operations of the Airline Briefing Office
- Update pre-flight information and prepare flight documents for all flights
- Supervise crew movement and ensure cabin crew on schedule departure from the office
- Prepare legal documents (General Declaration) for departing crew to clear immigration formality
Internship Trainee
United Airlines, Inc.
Hong Kong
11.2016 - 04.2017
Education
Bachelor of Science - Aviation Management
Coventry University
09.2022 - 07.2024
Higher Diploma - Airport Operations Management
Hong Kong Institute of Vocational Education (Haking Wong)
09.2015 - 07.2017
Secondary Level -
S.K.H Li Ping Secondary School
09.2009 - 09.2015
Skills
Microsoft Office
Sabre Airline Solutions
Time management abilities
Multitasking Abilities
Problem-solving abilities
Operational Efficiency
Achievement
Company Recognition Awards Recognition Awards, United 100 (United Airlines, Inc.)
Availability
One-month Notice
Expected Salary
HKD$ 30,000 - $32,000 (Negotiable)
Timeline
Customer Service Representative
United Airlines, Inc.
07.2023 - Current
Bachelor of Science - Aviation Management
Coventry University
09.2022 - 07.2024
Network Control Group Agent
DHL Aviation Hong Kong LTD
10.2021 - 07.2023
Senior Officer, Flight Operations
SATS HK Limited
10.2017 - 06.2021
Internship Trainee
United Airlines, Inc.
11.2016 - 04.2017
Higher Diploma - Airport Operations Management
Hong Kong Institute of Vocational Education (Haking Wong)
09.2015 - 07.2017
Secondary Level -
S.K.H Li Ping Secondary School
09.2009 - 09.2015
Certified Station Operation Representative
United Airlines, Inc.
7 2024 - Current
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