Summary
Work History
Education
Skills
Timeline
Elma Custodio

Elma Custodio

Headwaitress
Hongkong,852

Summary

Dynamic Head Waitress at Harbour Grand Hongkong, renowned for enhancing guest satisfaction through exceptional communication and efficient service strategies. Expert in food safety and cash handling, I successfully trained staff and optimized operations, resulting in improved table turnover and a collaborative team environment. Passionate about delivering memorable dining experiences.

Work History

Head Waitress

Harbour Grand Hongkong
11.2023 - 05.2026
  • Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
  • Trained and mentored new waitstaff, fostering a collaborative team environment.
  • Managed inventory and supply orders to maintain optimal stock levels for service efficiency.
  • Implemented efficient table turnover strategies to enhance seating capacity during peak hours.

Education

No Degree - Secretary

Sara Beattie Evening College , Hongkong

Skills

Good of communicate to guest needs and expectation of a good service to make sure they satisfy And very good of making sure the restaurant job task is organised properly before opening and closing

Customer service

Food safety

Cash handling

Exceptional communication

Safe food handling

Timeline

Head Waitress - Harbour Grand Hongkong
11.2023 - 05.2026
Sara Beattie Evening College - No Degree, Secretary
Elma CustodioHeadwaitress