Elly Lee
Summary
Energetic and self-motivated business analyst with 10 year working experience in AIA. Excelled in leading cross-functional teams to achieve a 70% STP rate through innovative product revamps. Highly efficient and accurate with strong planning, problem-solving and multitasking skills.
Overview
6
6
years of professional experience
Work History
Business Analyst
AIA Hong Kong and Macau
11.2021 - Current
- Lead cross-functional teams to drive the planning, design, and delivery of product revamps and new feature development.
- Overview the successful UX/UI revamp of the iChange (servicing), with full adoption of paperless and full enablement of OTP/remote e-signature, plus achieving a 70% STP rate target.
- Streamline project management with effective communication and collaboration across cross-functional teams.
- Develop high-quality documentation to support training efforts, helping users fully understand new systems and procedures.
Senior Executive
AIA Agency Office (Champ)
10.2018 - 10.2021
- Created and implemented training plans for new and existing agents to gain technical skills, coverage, and service knowledge.
- Designed marketing posters and trade show banners for the team to promote their business.
- Assisted managers in designing a comprehensive proposal to clients.
- Liaised and coordinate with internal and external parties. (i.e. ABDD, OBS, underwriting, and claims department)
- Mentored junior assistants to pick up new skills at work.
Education
Bachelor of Arts - Communication Studies, Journalism
University of Canberra
04.2001 -
Skills
- Digital Transformation
- Agile & Waterfall Methodologies
- Project Management
- Requirements Gathering
- Project Management
- Business process improvement
- Jira
- Confluence
Timeline
Business Analyst
AIA Hong Kong and Macau
11.2021 - Current
Senior Executive
AIA Agency Office (Champ)
10.2018 - 10.2021
Bachelor of Arts - Communication Studies, Journalism
University of Canberra
04.2001 -
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