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具備超過6年行政與客服工作經驗，擅長前台接待、文書處理、客戶服務及跨部門溝通。熟悉教育機構、電商平台與金融機構的行政流程，具備細心、耐心與高度責任感。
曾任吉光國文文理補習班行政櫃台人員，負責接待學生與家長、處理班務行政、製作考卷與收費管理，同時協助導師與家長之間的日常溝通。
於蝦皮電商擔任文字客服近4年，熟悉線上客服系統，專責處理訂單、物流與退換貨問題，平均顧客滿意度達90分以上，KPI穩定達標，多次獲得主管表揚。
現任職於國泰世華銀行（由華卡公司派遣），負責行政總務工作與防詐案件回報事宜，熟悉採購、請款、資產盤點及資料彙整作業，並具備良好資料保密與作業遵規能力。
具備優秀的溝通與協調能力，能獨立處理多項任務，樂於協助團隊解決問題，是一位可靠、穩定且具實務經驗的行政與客服工作者。


  一位擁有十年以上教育及家長關係管理經驗的老師
  時間管理能力強，能按時完成工作;於不同規模的機構工作，適應力強
  擅長溝通與建立關係、善於聆聽、團體合作
  持續學習、自我增值:現正修讀普通話課程，將於來年一月進行國家語委普通話水平測試，並準備報讀職業培訓局轄下之會計課程


進入自行車業界已經快3年了，很慶幸可以利用之前的電子業產品開發的專業知識快速跟上E BIke的開發，並無縫接軌跟國外品牌客戶進行E Bike的產品開發，尤其在電機系統，IOT, Battery, 系統整合上可以跟客戶進行公通了解客戶需求，提供必要的服務跟建議來滿足客戶的需求，取得設計，成本及產的平衡。


Ellen Chan

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Clerk

Office Assistant

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F.1-F.5 - Business Administration And Management

P.1-P.6 -

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Clerk

Office Assistant

F.1-F.5 - Business Administration And Management

P.1-P.6 -

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