Elisa Zanlier
Student
Beijing
Summary
Combining economic theory with practical application, I am completing a Bachelor's in International Economics & Trade at Beihang University. I bring hands-on experience optimizing operations across retail, healthcare, and hospitality, consistently transforming complex challenges into streamlined processes. Fluent in English, German, and Turkish, with working Chinese proficiency, I excel at bridging cultural and commercial divides in global business environments through practical expertise in regulatory navigation and process improvement.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Aquatic Program Assistant
Swim2Grow
03.2022 - 06.2023
- Coached diverse groups in swim instruction, improving student performance through tailored training techniques.
- Enforced strict safety protocols, achieving zero incidents during tenure.
- Led team coordination efforts, enhancing program structure and participant engagement.
Retail & Business Operations Intern
Aykut Bufe
04.2023 - 04.2023
- Spearheaded customer service excellence and inventory management, optimizing stock levels to reduce waste by 15%.
- Collaborated in business strategy sessions, proposing data-driven sales initiatives that increased revenue by 10% over peak season.
- Developed expertise in budgeting, cost control, and retail operations, ensuring seamless daily workflows in a fast-paced environment.
Retail Operations Intern
Aykut Bufe
10.2022 - 11.2022
- Delivered exceptional customer service, resolving inquiries and maintaining a high-standard retail environment.
- Streamlined inventory processes, reducing stock discrepancies by 20% through meticulous tracking and organization.
- Strengthened interpersonal and problem-solving skills in a dynamic, customer-facing role.
Hospitality & Catering Operations Intern
Cargo Bar & Dine
05.2022 - 06.2022
- Orchestrated event planning and catering logistics for high-volume operations, enhancing client satisfaction scores by 25%.
- Assisted in inventory management and cost-control strategies, contributing to a 12% reduction in operational waste.
- Cultivated expertise in multitasking, client relations, and service excellence within a competitive hospitality market.
Pharmaceutical Operations Intern
City Pharmacy
04.2022 - 04.2022
- Supported pharmacists in prescription management, ensuring 100% compliance with healthcare regulations.
- Optimized medication inventory systems, minimizing stock shortages and improving patient service efficiency.
- Demonstrated precision and adaptability in a regulated, high-stakes environment.
Insurance Operations Intern
LVM Insurance
10.2021 - 11.2021
- Conducted policy reviews and claims processing, improving client turnaround time by 18%.
- Analyzed risk assessment frameworks, contributing insights to team strategy sessions.
- Gained proficiency in regulatory compliance and client relationship management.
Early Childhood Education Intern
St. Amandus Kindergarten
10.2020 - 11.2020
- Designed and implemented interactive learning modules, boosting child engagement by 30%.
- Fostered developmental skills through structured play and literacy exercises.
- Developed leadership and conflict-resolution abilities in a collaborative educational setting.
Education
Bachelor of Arts - International Economics And Trade
Beihang University
Beijing, China 04.2001 -
High School Diploma -
Richard-von-Weizäcker School
Lüdinghausen, Germany 04.2001 -
Skills
- Communication
- Problem-Solving
- Leadership
- Adaptability
Nationality
German
Hobbies
- Competitive Sports: Volleyball, Football, Basketball, Karate, Swimming, Gymnastics (recipient of multiple MVP awards, trophies, and medals)
- Photography: Portrait and Nature
- Self-Development: Reading on psychology and personal growth
- Design & Technology: Hands-on crafting and building projects
Timeline
Retail & Business Operations Intern
Aykut Bufe
04.2023 - 04.2023
Retail Operations Intern
Aykut Bufe
10.2022 - 11.2022
Hospitality & Catering Operations Intern
Cargo Bar & Dine
05.2022 - 06.2022
Pharmaceutical Operations Intern
City Pharmacy
04.2022 - 04.2022
Aquatic Program Assistant
Swim2Grow
03.2022 - 06.2023
Insurance Operations Intern
LVM Insurance
10.2021 - 11.2021
Early Childhood Education Intern
St. Amandus Kindergarten
10.2020 - 11.2020
Bachelor of Arts - International Economics And Trade
Beihang University
04.2001 -
High School Diploma -
Richard-von-Weizäcker School
04.2001 -
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