Elin Lau
Overview
19
19
years of professional experience
Summary
Accomplished professional with broad experience in customer service and employee management at Thai Food Square. Proven ability to boost customer satisfaction through strategic sales initiatives and proficient conflict resolution. Expertise in social media marketing and task delegation, optimizing operational efficiency and supporting a constructive team culture.
Work History
Shop Manager
Thai Food Square
06.2023 - 07.2025
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Developed new promotional campaigns to attract new customers.
- Controlled costs by effectively negotiating with vendors, saving $Amount on budget per year.
Administrative Officer
Meiyume
11.2019 - 07.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Flight Purser
Cathay Pacific
05.2007 - 09.2019
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
Passenger Service Agent
Jardine Aviation Services Limited
05.2006 - 04.2007
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Bachelor Degree In Business Management -
Hong Kong Polytechnic University
Tsim Sha Tsui2006
Skills
- Customer service
- Employee management
- Task delegation
- Social media marketing
Timeline
Shop Manager
Thai Food Square
06.2023 - 07.2025
Administrative Officer
Meiyume
11.2019 - 07.2021
Flight Purser
Cathay Pacific
05.2007 - 09.2019
Passenger Service Agent
Jardine Aviation Services Limited
05.2006 - 04.2007
Bachelor Degree In Business Management -
Hong Kong Polytechnic University
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