Summary
Overview
Work History
Education
Skills
Software
Timeline
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Elija Clave

Elija Clave

Permanent Hong Kong Resident
Wanchai

Summary

Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Sales Representative

CGS Asia Ltd.
01.2021 - 10.2023
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Sales Associate

Valrhona
07.2018 - 09.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Loan Officer

Intrend Finance
11.2014 - 04.2018
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.

Barista

Zambra Cafe
03.2012 - 09.2014
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.

Education

Bachelor of Science - Business Administration And Management

University of Baguio
Philippines
04.2001 -

Skills

Customer Service

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Software

Sketch Up

Vray

AutoCad

Filmora

FL Audio Studio

Timeline

Sales Representative

CGS Asia Ltd.
01.2021 - 10.2023

Sales Associate

Valrhona
07.2018 - 09.2020

Loan Officer

Intrend Finance
11.2014 - 04.2018

Barista

Zambra Cafe
03.2012 - 09.2014

Bachelor of Science - Business Administration And Management

University of Baguio
04.2001 -

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Elija ClavePermanent Hong Kong Resident