Sketch Up
Elija Clave
Permanent Hong Kong Resident
Wanchai
Summary
Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Sales Representative
CGS Asia Ltd.
01.2021 - 10.2023
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Associate
Valrhona
07.2018 - 09.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Loan Officer
Intrend Finance
11.2014 - 04.2018
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Barista
Zambra Cafe
03.2012 - 09.2014
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.
Education
Bachelor of Science - Business Administration And Management
University of Baguio
Philippines 04.2001 -
Skills
Customer Service
Customer Retention
Customer Relations
Customer Assistance
Product Knowledge
Inventory Management
Multitasking
Excellent Communication
Self Motivation
Interpersonal Communication
Computer Proficiency and Microsoft Office
Honest and Dependable
Software
Vray
AutoCad
Filmora
FL Audio Studio
Timeline
Sales Representative
CGS Asia Ltd.
01.2021 - 10.2023
Sales Associate
Valrhona
07.2018 - 09.2020
Loan Officer
Intrend Finance
11.2014 - 04.2018
Barista
Zambra Cafe
03.2012 - 09.2014
Bachelor of Science - Business Administration And Management
University of Baguio
04.2001 -