Eddie Tsoi Pak Cheung
Hong Kong
Summary
Experienced L&D professional with over 10 years of expertise in Training and organizational development. Demonstrated ability in coaching, consulting, and team management. Proficient in utilising data-driven insights for strategic decision-making and operational efficiency. Results-oriented individual committed to driving impactful initiatives and achieving organisational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Organisation Development Manager
West Kowloon Cultural District Authority (WKCDA)
09.2022 - Current
- Spearheaded a high-performing team of 3 individuals (2 Officers and 1 Intern), driving the successful implementation of the organization's strategic development initiatives.
- Implemented new training programmes, collaborating closely with departmental stakeholders to identify training needs and procure relevant services, resulting in enhanced employee capabilities.
- Managed Effectively a portfolio of contracts with over 20 vendors, covering a range of corporate training programmes, including competency-based, personal development, language, and software training.
- Conceptualized and implemented 2 talent development programmes for managers, focusing on building a pipeline of future leaders and enhancing leadership capabilities.
- Drove the performance appraisal process within the organisation, including the design and implementation of performance evaluation systems, policy review, and staff training to ensure seamless performance reviews.
- Led the rollout of a large-scale e-learning project in August 2024, engaging over 1,000 users and driving a culture of continuous learning. Achieved impressive benchmarks in the first 3 months, includes 65% activation rate, Average learning hours per user of 1.2 hours.
- Coordinated and implemented multiple strategic HR initiatives, including the Summer Internship Programme, LMS and HRIS system upgrades, and other projects, ensuring alignment with organizational goals and objectives.
Senior Learning & Development Officer
A.S. Watson Group
09.2018 - 05.2022
- Collaborated with a team of 4 L&D professionals to design and deliver training programs for 4 Business Units (BUs) within the group, with a primary focus on the Fortress and its 4 Qualification Framework (QF) Programmes.
- Trained and developed 140+ frontline staff, including store managers, supervisors, and senior sales team members, in partnership with the operations team, resulting in enhanced business performance.
- Led a team to deliver high-quality training to 200+ new joiners, ensuring seamless onboarding and knowledge transfer.
- Streamlined administrative processes through collaboration and technology, achieving a 10% reduction in team workload.
- Spearheaded the 'Total Solution Campaign', driving a 10% increase in average transaction value through targeted sales training and coaching.
- Improved customer satisfaction ratings by 2% through store coaching and customer service training initiatives, enhancing overall customer experience.
In Store Trainer
Apple Inc.
07.2011 - 08.2018
- Trained 300+ new joiners through classroom training, on-the-job training, mentoring, and coaching
- Improved customer satisfaction (NPS) by 10% within 3 months through customer service workshops and coaching
- Provided product knowledge to staff within 1 day of a new product launch through LMS, briefings, and coaching
- Increased average transaction value by 5% through selling skills training.
Education
MBA -
University of Sunderland
10-2022
Postgraduate Diploma in Business Administration -
Accredited Professional Education Centre
07-2021
Bachelor of Commerce, Marketing and Management -
Curtin University of Technology
Perth, Australia09-2008
Skills
- Coaching and Facilitation
- Project Management
- Stakeholder Engagement
- Communication
- Technology and Digital Literacy
- Data Analysis
Certification
- IELTS Overall Banding: 7
- Video Production & Editing
- Learning Management System: Cornerstone
- Workday, etc.
Projects
Service Flow Revamp for the frontline staff, Fortress (BU of A.S. Watson), 01/2019, 12/2020, In response to company need of changing the way of selling from transactional to transformational experience, Enhance the customer journey. I have taken charge of the service flow revamp project., Coordinated with stakeholders to design the service flow that align with the company goal, Cultural changed by delivering briefing, workshop, and store coaching, Item per Transaction (IPT) & Average Transaction Value (ATV) has been increased by 10% annually with overall store result via the project
Personal Information
- Expected Salary: $42K x 13 months (Negotiable)
- Notice Period: 1 Month
Languages
Chinese (Cantonese)
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Timeline
Assistant Organisation Development Manager
West Kowloon Cultural District Authority (WKCDA)
09.2022 - Current
Senior Learning & Development Officer
A.S. Watson Group
09.2018 - 05.2022
In Store Trainer
Apple Inc.
07.2011 - 08.2018
- IELTS Overall Banding: 7
- Video Production & Editing
- Learning Management System: Cornerstone
- Workday, etc.
MBA -
University of Sunderland
Postgraduate Diploma in Business Administration -
Accredited Professional Education Centre
Bachelor of Commerce, Marketing and Management -
Curtin University of Technology
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