HO CHOI SIN 何采倩
HONG KONG
Summary
Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Assistant
FUBON BANK
HONG KONG
06.2022 - Current
- Help to open different type of bank account as they need
- Maintained and managed customer files and databases.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Responded to customer calls and emails to answer questions about different account
Assistant Merchandiser
INDIGOLINE LTD
Hung Hom
04.2021 - 06.2022
- Data entry , provide invoice and packing list for clearance and export declaration
- Established strong vendor relationships to maintain and support business.
- Measure the garment size and help to check the quality
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Waitress Part Time
Kerry Hotel
Hunghom
12.2017 - 02.2022
- Processed orders and facilitated customer payments using POS system.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Reset tables to keep dining room and work areas clean.
Patisserie Waitress
Hyatt Regency Sha Tin
Sha tin
06.2020 - 03.2021
- Reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Business - Business Administration
07.2018 - 06.2019
Associate of Business Administration - General Management - Administration
09.2016 - 06.2017
Business Diploma - Diploma in General Studies
06.2015 - 05.2016
Skills
Documentation and reporting
Report preparation
Planning and Coordination
Data Entry
Inbound phone call handling
Good communication skills
Timeline
Customer Service Assistant - FUBON BANK
06.2022 - Current
Assistant Merchandiser - INDIGOLINE LTD
04.2021 - 06.2022
Patisserie Waitress - Hyatt Regency Sha Tin
06.2020 - 03.2021
University of Wollongong - Bachelor of Business, Business Administration
07.2018 - 06.2019
Waitress Part Time - Kerry Hotel
12.2017 - 02.2022
Community College of City University - Associate of Business Administration, General Management - Administration
09.2016 - 06.2017
Community College of City University - Business Diploma , Diploma in General Studies
06.2015 - 05.2016