Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Durankar Kiritharan

Bandar Sri Damansara,Kuala Lumpur

Summary

Dynamic and safety-focused aviation professional with over 1,000 flight hours as a Second Officer on the ATR 72-500 with Firefly Airlines. Experienced in high-workload cockpit operations, inflight technical troubleshooting, and effective QRH application. Demonstrates strong situational awareness, sound decision-making, and adherence to SOPs in fast-paced environments. Former Customer Service Manager at STARTEK with a proven ability to enhance customer satisfaction and operational efficiency. Combines technical expertise with strong communication and teamwork skills.

Overview

4
4
years of professional experience

Work History

Second Officer

Firefly Airlines
09.2023 - Current
  • Experienced flight crew operating the ATR 72-500 on domestic routes across Malaysia under Firefly Airlines
  • Skilled in managing high-frequency, quick turnaround operations in a fast-paced regional airline environment
  • Proficient in handling inflight technical issues common with aging aircraft
  • Confident and efficient in the use of the Quick Reference Handbook (QRH) during abnormal and emergency situations
  • Maintains strong situational awareness and composure under pressure
  • Ensures safe, timely, and efficient operations across all phases of flight

Customer Service Manager

STARTEK (STARHUB)
06.2021 - 07.2023
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.


Education

CPL/IR (FROZEN ATPL)

LAYANG LAYANG FLYING ACADEMY
Kota Kinabalu
06-2021

SPM (9As)

SMK Bandar Sri Damansara (2)
Kuala Lumpur
12-2017

Skills

  • Safety management
  • Aircraft Systems and theory of flight
  • High Workload Cockpit Operations
  • Flight Planning & Performance Calculations
  • Inflight Technical Troubleshooting
  • Flight Deck Communication & Coordination
  • Leadership and CRM
  • Situational Awareness & Decision Making

Additional Information

P2 Day: 421:11

P2 Night: 150:46

P1US Day: 274:15

P1US Night: 147:56


Timeline

Second Officer

Firefly Airlines
09.2023 - Current

Customer Service Manager

STARTEK (STARHUB)
06.2021 - 07.2023

CPL/IR (FROZEN ATPL)

LAYANG LAYANG FLYING ACADEMY

SPM (9As)

SMK Bandar Sri Damansara (2)

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Durankar Kiritharan