Dominic Kabigting

• Set and oversaw division budgets in excess of PHP 200MM per year.
• Exercised independent judgment in onboarding, training and motivating 23 division staff to maximize performance.
• Managed process flows and operations support through automation and digitization initiatives.
• Compiled and analyzed data to determine approaches to improve daily operations, customer service, and revenue.
• Collaborated with upper management and other stakeholders to implement continuous improvements and exceed team goals.
• Supervised daily planning, coordination, and administration for division operations to ensure KPIs are met such as zero downtime for all key IT equipment, networks, and websites, on-time KPI dashboard updates of all departments like daily ridership, revenue, load factor, etc., and zero security network breaches.

Specific key initiatives:

• Initiated the creation and development of the following of LRTA's inventory management system, asset management system, life cycle cost system, and knowledge management portal.
• Enhanced the local area network of the entire LRTA office and revenue line.
• Launched the IT security system of LRTA to ensure zero network breaches and preserve data integrity.

• Created, established, and currently monitors implementation data privacy policies, procedures, and guidelines of LRTA.
• Created and led the Breach Committee of LRTA which is tasked to manage business continuity in the event of a data breach.
• Represents LRTA and reports all network and data breach incidents to the National Privacy Commission.

• Identified issues, analyzed information, and provided solutions to problems.
• Led projects and analyzed data to identify opportunities for improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.

Specific key initiatives:

• Established the Records Section office to ensure proper storage and management of all documents and records.
• Created and standardized the quality manual, policies, procedures, guidelines, and work instructions of all offices in LRTA.
• Exemplified top notch people management skills by launching initiatives to support employee wellbeing and continuous development resulting in the performance gap closure of 86 identified employees.

• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Launched quality assurance practices to ensure worker and rider safety and promotive excellent customer experience and healthy revenue.
• Currently leading the quality management team working on the ISO certification of LRTA.

• Created and established policies and procedures to ensure the compliance of LRTA to environmental laws and DENR circulars.
• Led the entire Environmental Compliance Unit composed of 3 Pollution Control Officers.
• Led all sustainability initiatives of LRTA.