Aviation
Dodi Emilio Hague
Customer Services Officer
Hong Kong SAR
Summary
As a dedicated aviation enthusiast with a diverse background, I excel in delivering top-tier customer service and operational support. My experience as a Customer Service Officer for Cathay Pacific honed my ability to provide a seamless travel experience, while my role at Headstart Group sharpened my operational and coordination skills. Serving as a personal assistant, I managed complex schedules and logistics with precision. My passion for aviation drives my commitment to excellence and my aspiration to join the flight crew. I am eager to bring my strong foundation in airport operations and customer relations to a dynamic team, where I can contribute to safe and efficient flight operations.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Customer Services Officer
Cathay Pacific Airways
12.2023 - 06.2024
- Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
- Deliver a seamless airport experience to our passengers from boarding to arrivals
- Opportunities to assist some behind-the-scene operations tasks (I-Prepare, Cancelled Flight, Tight-Connection and MAAS
- Prepare flight related documentations to ensure safe and an on-time operations
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Communicate with Flight Control and the Inflight Service Manager on arriving flights.
Operations Officer
Headstart Group
05.2023 - 09.2023
- Work closely with Native-speaking English Teachers (NETs) and internal parties to ensure the overall operations are smooth and effective.
- Communicate with NETs and allocate them to school programmes.
- Monitor teachers attendance and allocate supply teachers when necessary.
- Conduct class observations and provide feedback.
- Maintain good relationship with NETs, schools and the Company.
- Monitor the progress and performance of daily operations.
- Responsible for administrative duties for examination programmes.
- Provide administrative support and other ad-hoc assignments as required.
Personal Assistant to the Chief Executive Officer
Lucky Dip Limited
01.2023 - 09.2023
- Handle Director's personal and household matters and secretarial support
- Responsible for organizing, scheduling, answer incoming calls and general enquiries
- Communication / co-ordination with domestic helper & company drivers
- Handle flight tickets, hotel accommodation and visa arrangements
- Manage all correspondences and documents independently;
- Coordinate and liaise with both internal and external departments
Education
Hong Kong Diploma of Secondary Education (HKDSE) -
Buddhist Fat Ho Memorial College
Hong Kong 04.2001 -
Pearson's GCSE - Chinese Language
Buddhist Fat Ho Memorial College
Hong Kong 04.2001 -
Skills
Amadeus
Interests
Customer Service
Flight & Airport Operations
Learning & Growing
Work - Life Balance
Timeline
Customer Services Officer
Cathay Pacific Airways
12.2023 - 06.2024
Operations Officer
Headstart Group
05.2023 - 09.2023
Personal Assistant to the Chief Executive Officer
Lucky Dip Limited
01.2023 - 09.2023
Hong Kong Diploma of Secondary Education (HKDSE) -
Buddhist Fat Ho Memorial College
04.2001 -
Pearson's GCSE - Chinese Language
Buddhist Fat Ho Memorial College
04.2001 -
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