DIL KUMAR GURUNG
BUSINESS OWNER
West Mong Kok
Summary
Dynamic director skilled in leadership, employee engagement, and safety management. Proven track record of enhancing team collaboration and improving customer satisfaction through effective training and mentoring.
Overview
3
3
Certifications
26
26
years of professional experience
Work History
Director
TIM HOP HING LTD
06.2022 - Current
- Motivated employees to enhance productivity and engagement.
- Executed multiple tasks efficiently within established timeframes.
- Accomplished multiple tasks within established timeframes.
Safety Supervisor
G-Cladds Limited
06.2016 - 02.2022
- Conducted workplace safety and hazard inspections to ensure compliance with safety regulations.
- Oversaw safety practices for new and existing employees, promoting a culture of safety awareness.
- Completed workplace safety and hazard inspections.
- Supported accident investigations by identifying root causes and recommending corrective actions to enhance workplace safety.
Assistant Manager
Pret A Manger
01.2013 - 12.2015
- Supervised daily operations, ensuring adherence to performance, quality, and service standards.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Built strong relationships with staff, creating a supportive and positive work environment.
- Encouraged collaboration among staff on various project tasks, enhancing teamwork and project outcomes.
Manager
Joe Bananas Hong Kong
09.2011 - 12.2012
- Enhanced team capabilities by mentoring members and overseeing daily activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bar Supervisor
El Grande Holdings Ltd
11.2009 - 10.2011
- Designed special drink and cocktail offerings monthly for seasonal menus.
- Coordinated employee schedules to ensure optimal coverage during peak times and control labor costs.
- Executed bar opening and closing procedures to ensure smooth operations.
Supervisor
Dakota Prime
11.2010 - 06.2011
- Managed daily department operations, facilitating workflow and timely task completion.
Waiter
Grand Hyatt Hong Kong
03.2008 - 08.2009
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
The Ritz-Carlton Hong Kong
02.2007 - 02.2008
- Ensured accurate cash transactions to maintain proper accounting and minimize discrepancies at shift's end.
- Handled difficult customer interactions with composure during high-pressure situations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept dining area clean and organized to enhance guest experience and promote a welcoming atmosphere.
Head Waiter
Domus Lounge Bar & Restaurant
09.2002 - 08.2006
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Enhanced customer dining experience through exceptional service and proactive anticipation of guest needs.
- Improved restaurant efficiency by managing and delegating tasks effectively among wait staff.
- Trained staff on POS system to streamline order processing and improve service speed.
Waiter
Azia Beach Hotel
06.2000 - 09.2000
- Enhanced restaurant reputation by consistently delivering exceptional service and fostering strong relationships with regular patrons.
Education
Bachelor of Arts - Hotel Management
Americanos College
Cyprus Nicosia 04.2001 -
Certification
[Safety Supervisor] OSHC - [2016]
Timeline
WSET Level 2 Intermediate
12-2026
Technically Competent Person VTC TCP 1
03-2026
Director
TIM HOP HING LTD
06.2022 - Current
[Safety Supervisor] OSHC - [2016]
06-2016
Safety Supervisor
G-Cladds Limited
06.2016 - 02.2022
Assistant Manager
Pret A Manger
01.2013 - 12.2015
Manager
Joe Bananas Hong Kong
09.2011 - 12.2012
Supervisor
Dakota Prime
11.2010 - 06.2011
Bar Supervisor
El Grande Holdings Ltd
11.2009 - 10.2011
Waiter
Grand Hyatt Hong Kong
03.2008 - 08.2009
Waiter
The Ritz-Carlton Hong Kong
02.2007 - 02.2008
Head Waiter
Domus Lounge Bar & Restaurant
09.2002 - 08.2006
Bachelor of Arts - Hotel Management
Americanos College
04.2001 -
Waiter
Azia Beach Hotel
06.2000 - 09.2000