Summary
Overview
Work History
Education
Skills
Personal Information
Software
Interests
Timeline
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Dikshita Kumar

Full Time Key Holder
Hong Kong

Summary

Motivated and adaptable professional with over five years of experience in retail management, demonstrating growth from entry-level roles to a management team position within Hollister and Abercrombie & Fitch. Started my career at 16 as a tutorial teacher while balancing academic commitments and managing school responsibilities. Pursued an associate degree in Psychology before transitioning to Tourism and Events Management, gaining diverse insights and self-awareness through my academic journey. Throughout my retail career, I have developed strong leadership, customer service, and operational skills, continuously learning and refining my professional and personal direction. Eager to leverage my experiences to contribute effectively to dynamic teams and pursue meaningful career opportunities.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Key Holder

Abercrombie & Fitch
12.2024 - Current
  • Managed all opening and closing procedures at a management level, including setting daily goals and summarizing business performance.
  • Supervised store operations during business hours to ensure a seamless sales floor experience and high customer satisfaction.
  • Oversaw daily administrative tasks such as creating weekly staff schedules, managing supply inventory, and verifying hours usage for accuracy and efficiency.
  • Collaborated efficiently with the management team and staff across Abercrombie & Fitch and Hollister stores in Hong Kong to ensure operational consistency and best practices.
  • Executed merchandise presentation and set-up in accordance with established guidelines, incorporating creative workflow and customer preferences.
  • Conducted weekly business analysis to assess store performance and identified opportunities for improvement.
  • Presented store progress and insights to senior management through regular walkthrough, demonstrating alignment with company objectives and strategic direction.

Lead Brand Representative

Abercrombie & Fitch
09.2023 - 12.2024
  • Lead the store opening by organizing merchandise, inventory, and hardware setup.
  • Build strong customer relationships to boost brand loyalty and awareness.
  • Oversee daily store activities to ensure a successful launch and ongoing performance.
  • Trained and mentored junior representatives, cultivating a positive work environment conducive to professional development.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Lead Brand Representative

Hollister Co.
07.2020 - 07.2022
  • Successfully mastered and efficiently executed all store opening and closing procedures, ensuring smooth daily operations.
  • Led training sessions for new hires, ensuring they understood their responsibilities and integrated seamlessly into the team.
  • Fostered a cohesive and collaborative team environment, strengthening the sense of belonging and communication between part-time associates and management.

English Tutorial Teacher

Showtime Learning Centre
06.2020 - 10.2020
  • I was one of the English teachers at this learning center which taught children of ages 3-9.
  • My responsibilities included teaching phonics, grammar and preparing lesson plans for my students.
  • While having my assigned students I also had to assist other students with their English homework.

Tutorial Class Teacher

New Home Association
10.2018 - 09.2019
  • I have monitored and helped with primary school students with their homework.
  • Moreover, I have assisted in preparing for their exams and dictations.
  • Owing to the fact that many young pupils can face immense pressure from heavy load of homework, I have also helped them engage in some fun activities to release pressure.

Education

Diploma of Secondary Education -

St Margaret's Co-Educational English Primary and Secondary School
09.2014 - 1 2020

Skills

  • Customer service

  • Store operations

  • Staff training and development

  • Team building

  • Task prioritization

  • Growth mindset

Personal Information

  • Age: 23
  • Place of Birth: Hong Kong
  • Ethnicity: Indian

Software

Word/Excel/Powerpoint

Interests

Travelling

Outdoor Activities

Movies

Timeline

Key Holder

Abercrombie & Fitch
12.2024 - Current

Lead Brand Representative

Abercrombie & Fitch
09.2023 - 12.2024

Lead Brand Representative

Hollister Co.
07.2020 - 07.2022

English Tutorial Teacher

Showtime Learning Centre
06.2020 - 10.2020

Tutorial Class Teacher

New Home Association
10.2018 - 09.2019

Diploma of Secondary Education -

St Margaret's Co-Educational English Primary and Secondary School
09.2014 - 1 2020

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Dikshita KumarFull Time Key Holder