DICKY SHUM TSZ HONG
Hong Kong
Summary
Application Support Specialist possessing 2 years of experience in providing reliable technical support for critical applications (Kingfisher CRM application. Using bug tracking systems to document test cases and results. Experience in developing detailed test plan/ scenario and test cases based on user requirements. Strong experience in communicating with users
Overview
7
7
years of professional experience
1
1
Certification
Work History
Application Specialist
Newtrek Systems Liimited
05.2023 - 12.2024
- Find Debug Logs in Apex text Class (monthly)
- Pre login to user environment, Supplier Portal system
- Using Citrix based systems Monitor the available virtual machines within the VDI environment
- Enhanced software performance by troubleshooting and resolving technical issues promptly..
- Formulate test plans, conduct UAT and evaluate the success of the solutions
- Provide Health Checks when deployment is done
- Create, update, and close support tickets IN the Jira system, also Redmine etc...
- Pre login to user environment, Supplier portal system U tier V Tier UAT Dev etc.......
- Update and maintain orders records within the CRM system
- Prepare Test case and get requirement from user, Open log in redmine system then base on the requirement to start testing
- Arrange deployment of the UAT / Production systems
- Verifying the functioning testing of ERP software
Helpdesk Support
MSIG Insurance (Hong Kong) Limited
06.2022 - 03.2023
- Communicate with customers and support teams and operators in order
- Provide daily IT helpdesk support to in-house end-users
- Provide desktop support and resolve technical issues from internal parties / colleagues
- Provide clerical support to the Service Team such as preparing statistical data & reports, data entry and filing
- Continuously learn and apply the latest IT tools and technologies
Administrative Assistant
HKEXCEL Education Center
01.2018 - 08.2019
- Manage and ensure smooth daily centre operation
- Monitor the budget to ensure cost effectiveness and maintain the sustainable growth of student numbers
- Maintain student records and perform general clerical support duties
- Handle telephone enquiries, new students enrolment, attendance monitoring and billing procedures
Education
Bachelor of Science Degree - Cyber Security
University of West London
05-2025
Higher Diploma - Information Technology (Computing)
Hong Kong Institute of Technology
01-2022
Skills
- Languages & Scripts: SQL, JavaScript, Python, HTML
- Operating Systems: Windows Server, Linux, macOS, iOS, Android,
- Databases: MySQL, Oracle Database
- Tools & Platforms: JIRA, Redmine, VMware, Ubuntu, Citrix Systems , Apache NetBeans
- Other: Microsoft Office 365, Outlook, Software Testing, Test plan, User Acceptance Testing
Certification
SAMSUNG PRINTING SOLUTIONS TRAINING, Course on Samsung printing solutions training
Timeline
Application Specialist
Newtrek Systems Liimited
05.2023 - 12.2024
Helpdesk Support
MSIG Insurance (Hong Kong) Limited
06.2022 - 03.2023
Administrative Assistant
HKEXCEL Education Center
01.2018 - 08.2019
Bachelor of Science Degree - Cyber Security
University of West London
Higher Diploma - Information Technology (Computing)
Hong Kong Institute of Technology
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